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Showing 51 to 60 of 639 search results for identification and treatment.

  1. Fair treatment of vulnerable consumers consultation events for firms

    Events Last modified: 15/08/2019
    On 23 July 2019, we published a consultation on draft guidance for firms on the fair treatment of vulnerable customers. The draft guidance sets out our views of what firms should do, under our Principles for Businesses, to treat vulnerable

  2. Review of the treatment of domestic politically exposed persons (PEPs): terms of reference [pdf]

    Corporate documents Published: 05/09/2023
    Terms of reference for the FCA’s review of how regulated firms treat domestic politically exposed persons (PEPs).

  3. TR19/3: Review of the fair treatment of with-profits customers

    Thematic reviews Published: 25/04/2019 Last modified: 24/06/2019
    We commenced our review with an assessment of all the areas across the with-profits market where there is potential for customer harm. After identifying those areas we regard as presenting the highest potential for customer harm, we conducted a

  4. FCA fines Barclays £26 million over treatment of customers in financial difficulty

    Press Releases Published: 15/12/2020 Last modified: 15/12/2020
    The Financial Conduct Authority (FCA) has fined Barclays Bank UK PLC, Barclays Bank PLC and Clydesdale Financial Services Limited (Barclays) £26 million for failures in relation to their treatment of consumer credit customers who fell into arrears

  5. FCA clarifies fairer treatment of regular premium PPI complaints

    Press Releases Published: 04/07/2018 Last modified: 04/07/2018
    The Financial Conduct Authority (FCA) has today issued a consultation paper on new guidance about the handling of certain regular premium payment protection insurance (PPI) complaints. The proposed guidance clarifies FCA expectations.

  6. Finalised Guidance on the fair treatment of vulnerable customers - FAQs [pdf]

    Documents Published: 19/07/2021
    Our Guidance provides clarity on what firms should do to

  7. Dear CEO Letter: Fair Treatment of With-Profits Customers [pdf]

    Correspondence Published: 25/04/2019

  8. Dual-regulated firms Remuneration Code (SYSC 19D)

    Tasks for firms Published: 21/06/2015 Last modified: 05/12/2023
    How SYSC 19D applies to dual-regulated firms, comprising banks, building societies and PRA-designated investment firms.

  9. Management information

    Tasks for regulated firms Published: 12/05/2015 Last modified: 15/02/2023
    Management information (MI) is important in analysing trends, helping you forecast the future and solve problems. Learn more about how you should use it.

  10. Coronavirus: Information for small businesses that are customers of financial services firms

    Firms Published: 07/06/2020 Last modified: 26/05/2021
    Information on the Government support available during the coronavirus (Covid-19) pandemic and as businesses look to recover and grow.