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Safeguarding arrangements of non-bank payment service providers
In the first 6 months of 2019 we carried out a multi-firm review with 11 non-bank payment service providers (PSPs) to assess how well they meet the requirements for safeguarding service users’ funds in the Payment Services Regulations 2017 (PSRs) -
Key findings on our recent work on pension transfer advice
Pension transfers have been a priority for us throughout 2018. Our work has focussed in particular on those firms most active in the market. We have also looked more closely into some firms based on intelligence (for example whistleblowing) we -
From Zeroes to Heroes: How culture in financial services can change for everyone’s benefit
Speech by Emily Shepperd, FCA Chief Operating Officer and ED Authorisations, delivered at the Culture and Conduct Forum for the Financial Services Industry. -
Defined contribution workplace pensions: The audit of charges and benefits in legacy schemes
The OFT identified £30 billion of savers' money in pension schemes with charges at risk of being poor value for money. -
Lloyds Banking Group fined £117m for failing to handle PPI complaints fairly
Due to poor customer contact processes, some customers may not have had an opportunity to provide further evidence needed for complaint handlers to reach a fair outcome for their complaint. -
CP16/40: Enhancing conduct of business rules for firms providing contract for difference products to retail clients
This consultation outlines our concerns around increasing evidence of poor conduct and risks to investor protection from retail contracts for differences (CFDs) and proposes a package of policy measures designed to address those risks. -
FCA review finds room for improvement when dealing with customers in early arrears
The Financial Conduct Authority (FCA) has found that many firms are improving the way they deal with customers in early arrears. However, there are a number of areas where consumer credit firms still need to improve their practices. -
FCA fines Sunrise Brokers LLP £642,400 for serious financial crime control failings in relation to cum-ex trading
Sunrise Brokers LLP has been fined over £600,000 for deficient anti money laundering systems and controls -
FCA review shows too many advisory firms are not yet clear enough with their customers on their charges and services
However, common issues were uncovered and further examples of good and poor practice were produced to help firms. ... A number of tools have been made available to firms, including examples of good and poor practice and a factsheet, both published in 2013 -
Santander UK Plc (Santander) fined £32.8m for serious failings in its probate and bereavement process
The Financial Conduct Authority (FCA) has fined Santander £32,817,800 for failing to effectively process the accounts and investments of deceased customers.