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Showing 71 to 80 of 210 search results for implementing the Consumer Duty letter.

  1. Consumer Duty firm survey results Autumn 2023 [pdf]

    External research Published: 20/02/2024
    The second of 3 waves of quantitative tracking research on monitoring firms’ progress and challenges to implementing the Consumer Duty. This wave, taking place 6 months after wave 1, focuses on compliance and action taken in response to the Duty.

  2. Strong Customer Authentication

    Tasks for regulated firms Published: 01/09/2019 Last modified: 15/02/2023
    The FCA's expectations for your firm when implementing Strong Customer Authentication (SCA), including in e-commerce and online banking.

  3. Apply to become a debt firm

    Firm authorisation Published: 27/04/2020 Last modified: 19/12/2023
    Find out how to apply to the FCA for authorisation if you’re a debt advice, debt collection or debt purchaser firm, or if you conduct debt administration.

  4. Your rights with financial services

    Consumers Your rights Published: 20/03/2023 Last modified: 31/07/2023
    Your rights as a consumer are protected by law. Find out what to expect from your providers, and where you can go if something goes wrong.

  5. Consumer Duty: Not once and done

    Speeches Published: 01/11/2023 Last modified: 01/11/2023
    Speech by Nisha Arora, delivered at Deloitte: Consumer Duty - Next Steps

  6. Portfolio Letter: Claims Management Companies (CMCs) 2023 [pdf]

    Correspondence Published: 05/01/2023
    The FCA publishes a portfolio letter that includes the consumer duty, and an updated view of risks that CMC's pose to consumers.

  7. Apply to become a consumer credit broker

    Firm authorisation Published: 15/11/2023 Last modified: 15/11/2023
    Find out how to apply to the FCA for authorisation if you want to engage in regulated activities as a consumer credit broker.

  8. Portfolio letter for SIPP operators [pdf]

    Correspondence Published: 12/05/2023
    Our letter setting out expanded expectations of firms under the Consumer Duty

  9. 2013 Disclosure Log

    Last modified: 22/11/2021
    The aim of the FCA's Disclosure Log is to keep information that it has released under the Freedom of Information Act and which it thinks is of wider public interest. Find the Disclosure Log for 2013. 

  10. Our Annual Report and Accounts 2021/22

    Annual reports Published: 19/07/2022 Last modified: 21/10/2022
    Our Annual Report and Accounts give updates on what we have delivered and achieved in the past year.