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Business interruption insurance test case: Expedition application notice [pdf]
This is a procedural document initiating the application and summarising what the FCA is asking for. This document is related to the FCA's application that the test case be heard urgently, and as part of the Financial Markets Test Case Scheme. -
Investment Association Annual Dinner 2017
Speech by Andrew Bailey, Chief Executive of the FCA, at the Investment Association Annual Dinner 2017. -
Complaints Data Analysis: 2017 H1 [pdf]
This analysis looks at the aggregate complaints data for 2017 H1 in more depth. Including highlights, complaints over time, putting complaints into context, most complained about products, main reasons for complaints and outcomes for consumers. -
Competition impacts of Big Tech in retail financial services
We are hosting a webinar, panel discussion and roundtables on the possible competition impact of Big Tech firms’ entry into financial services -
Aggregate complaints data to 2021 H2 [xlsx]
Aggregate sector wide firm complaints data for 2021 H2. Including opened, closed, upheld, speed of closure and redress. -
Wealth Management Association (formerly APCIMS) speech
Speech by FCA Chairman, John Griffith-Jones, delivered to the Wealth Management Association in London. This is the text of the speech as drafted, which may differ from the delivered version. -
Final Notice 2019: Standard Life Assurance Limited [pdf]
This final notice (Standard Life Assurance Limited) refers to breaches of PRIN 3, PRIN 6 and COBS related to the unfair treatment of customers in the Life Insurance sector. The FCA imposed a financial penalty. -
Aggregate complaints data to 2021 H1 [xlsx]
Aggregate sector wide firm complaints data for 2021 H1. Including opened, closed, upheld, speed of closure and redress. -
Motor finance agreements and coronavirus: draft temporary guidance for firms
This guidance applies to regulated firms that issue regulated motor finance agreements. -
EIOPA Guidelines on outsourcing to cloud service providers
Statement on EIOPA Guidelines on outsourcing to cloud service providers