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Showing 1 to 11 of 1594 search results for information on services for vulnerable customers.

1. Forms

   List of all forms on fca.org.uk  For Handbook forms, please use the Handbook forms page.

2. Our approach to ensuring firms treat vulnerable customers fairly

   Speeches Published: 05/03/2020 Last modified: 06/03/2020
   Speech given by Nisha Arora, Director, Consumer and Retail Policy at the TISA Vulnerability Conference.

3. Ensuring the fair treatment of customers in vulnerable circumstances

   Firms Published: 16/06/2022 Last modified: 16/06/2022
   The positive steps firms have taken to embed FCA guidance and the areas where we expect to see improvement.

4. Your rights with financial services

   Consumers Your rights Published: 20/03/2023 Last modified: 31/07/2023
   Your rights as a consumer are protected by law. Find out what to expect from your providers, and where you can go if something goes wrong.

5. Automated investment services - our expectations

   Multi-firm reviews Published: 21/05/2018 Last modified: 07/05/2024
   The FCA carried out two reviews, the first looking at firms offering automated online discretionary investment management and the second looked at firms providing retail investment advice exclusively through automated channels. The FCA reports back

6. FCA performance scorecard - comparison metrics for personal current accounts 2021

   Data Published: 14/01/2021 Last modified: 14/01/2021
   This performance scorecard 2021 highlights some of the information available on personal current accounts, and can help customers choose their provider.

7. FCA mandated and voluntary information on current account services

   Data Published: 19/08/2020 Last modified: 13/11/2020
   Current account providers are publishing better information about the services they offer consumers and small businesses. This follows action by the FCA and the Competition and Markets Authority (CMA), and a voluntary commitment by banks and

8. About our data

   Last modified: 14/03/2024
   The FCA publishes a wide range of data. Find out about the types of data available and how often it is published.

9. Treating vulnerable consumers fairly

   Tasks for firms Focus areas Published: 27/07/2020 Last modified: 21/03/2024
   Find out about our work on the fair treatment of vulnerable customers, including why vulnerability matters, how it affects your firm, and our guidance on supporting customers in vulnerable circumstances.

10. Fair treatment of customers

    Tasks for regulated firms Published: 12/05/2015 Last modified: 15/02/2023
    All firms must be able to show consistently that fair treatment of customers is at the heart of their business model. Learn more about what is expected.

11. Sample business plan

    Firm authorisation Published: 25/10/2023 Last modified: 25/10/2023
    If you're applying to be authorised by the FCA, learn what to include in your regulatory business plan (RBP).