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Showing 282 to 291 of 1594 search results for information on services for vulnerable customers.

  1. Forms

    List of all forms on fca.org.uk  For Handbook forms, please use the Handbook forms page.

  2. Report a payment services or e-money firm

    Consumers Report a firm Published: 12/01/2018 Last modified: 11/09/2023
    Get in touch with the FCA if you think a payment services or e-money firm hasn’t met its legal requirements to you.

  3. Information for The Money Shop, Payday UK, Payday Express and Ladder Loans customers about its redress scheme

    News stories Published: 26/10/2015 Last modified: 09/08/2019
    Information for The Money Shop, Payday UK, Payday Express and Ladder Loans customers about its redress scheme. ... There is further information for customers who think they may have been affected on the firms’ websites listed at the bottom of this page.

  4. Caversham Finance Limited t/a BrightHouse enters administration

    News stories Published: 30/03/2020 Last modified: 03/04/2020
    Caversham Finance Limited t/a Brighthouse enters administration: information for consumers

  5. Cost of living

    Last modified: 04/07/2023
    Firms have an important role in supporting consumers struggling with higher living costs.

  6. Business interruption insurance

    Firms Focus areas Published: 11/05/2020 Last modified: 26/07/2024
    Find out about how we obtained legal clarity on business interruption (BI) insurance during the coronavirus (Covid-19) crisis. 

  7. Guidance for firms on the fair treatment of vulnerable customers: Feedback on GC20/3 [pdf]

    Finalised guidance Published: 23/02/2021
    This Guidance is issued under section 139A of the Financial Services and Markets Act 2000 as guidance on our Principles for Businesses (the Principles). It sets out our view of what firms should do to comply with their obligations under the

  8. Rent-to-own

    Tasks for regulated firms Published: 18/07/2016 Last modified: 13/02/2023
    The FCA provides information on regulating rent-to-own sector.

  9. Financially vulnerable customers’ thematic review: key findings

    Thematic reviews Published: 06/09/2016 Last modified: 19/01/2021
    This review follows our report Mortgage lenders’ arrears management and forbearance (TR14/3, February 2014).

  10. Fair treatment of vulnerable consumers consultation events for firms

    Events Last modified: 15/08/2019
    On 23 July 2019, we published a consultation on draft guidance for firms on the fair treatment of vulnerable customers. The draft guidance sets out our views of what firms should do, under our Principles for Businesses, to treat vulnerable

  11. Ageing population and financial services

    Speeches Published: 16/10/2017 Last modified: 16/10/2017
    Speech by Linda Woodall, Director of Life Insurance and Financial Advice, delivered at the Ageing Population Occasional Paper launch event. 
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