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Showing 312 to 321 of 1594 search results for information on services for vulnerable customers.

  1. Forms

    List of all forms on fca.org.uk  For Handbook forms, please use the Handbook forms page.

  2. Credit broking, debt management and price comparison websites

    Focus areas Published: 22/07/2019 Last modified: 10/02/2023
    Poor standards in credit broking and debt management can lead to significant harm for vulnerable consumers, and the FCA started to intervene in these markets in 2014. Find out more.

  3. Knowing your customer and assessing their needs

    Tasks for regulated firms Published: 21/12/2015 Last modified: 21/02/2023
    If you provide financial advice to retail clients, it's important to assess each customer's needs before making recommendations. We explain what you should consider.

  4. Mortgages and coronavirus: our guidance for firms

    Mortgage lenders and intermediaries Published: 20/03/2020 Last modified: 01/12/2020
    FCA guidance for mortgage lenders, mortgage administrators, home purchase providers and home purchase administrators as the coronavirus situation develops.

  5. Citizens Advice supercomplaint to the CMA - update

    News stories Published: 09/01/2020 Last modified: 09/01/2020
    The Competition and Markets Authority (CMA) published its response to the Citizens Advice super-complaint on the loyalty penalty in December 2018, making several cross-cutting and market-specific recommendations in the cash savings, home insurance

  6. Coronavirus (Covid-19): Information for firms

    Firms Focus areas Published: 17/03/2020 Last modified: 29/07/2022
    Our expectations for firms during the coronavirus pandemic, and the measures we’ve put in place to make sure customers are protected.

  7. Support during challenging times

    Blogs Published: 19/05/2023 Last modified: 23/05/2023
    As part of Mental Health Week 2023, Laura Dawes talks about her experience of living with anxiety.

  8. FCA publishes review of business interruption insurance claims handling

    Press Releases Published: 04/10/2022 Last modified: 04/10/2022
    The FCA publishes the latest BI data and sets out examples of good practice and where insurance firms have fallen short of expectations in their handling of BI claims.

  9. Leading the Way on Regulation

    Speeches Published: 16/05/2019 Last modified: 17/05/2019
    Speech delivered by Karina McTeague, Director of General Insurance and Conduct Specialists Supervision, at the British Insurance Brokers' Association (BIBA) Conference 2019.  

  10. Markets

    Markets Last modified: 24/05/2023
    FCA Markets landing page.

  11. Financial Conduct Authority sets out agenda and priorities for consumer credit

    Press Releases Published: 31/07/2017 Last modified: 09/05/2024
    The FCA has published the outcome of its review into high-cost credit, which includes its assessment of the effectiveness of the payday loan price cap.
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