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FS20/13: Coronavirus and customers in temporary financial difficulty: feedback on draft updated guidance for insurance and premium finance firms
We summarise the feedback we received on our proposed measures for insurance and premium finance firms, and our response. -
Firm level complaints data 2014 H1 [xlsx]
Firm level complaints data 2014 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Coronavirus (Covid-19): Information for firms on working with consumers and clients
Information for firms on the impact of coronavirus on consumers, including access to cash, accessing restricted savings and handling consumer claims. -
Firm level complaints data 2013 H2 [xlsx]
Firm level complaints data 2013 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Creating and sustaining cultures of compliance: insights from psychology and beyond
Similarly, having people sign declarations that they will report truthfully before they fill in tax returns or make insurance claims can reduce dishonesty. -
Investor protection under MiFID II
Speech by David Geale, Director of Policy, FCA, delivered at the FCA MiFID II Conference, London. This is the text of the speech as drafted, which may differ from the delivered version. -
Telesales businesses complaints - March 2021
The FCA does not process general complaints unless they are complaints directly against the FCA. It responds to the request on telesales businesses complaints. -
Impact assessment: Thematic review: Principals and their Appointed Representatives (ARs) in the General Insurance (GI) sector [pdf]
This impact assessment relates to the thematic review of Principals and their Appointed Representatives (ARs) in the General Insurance (GI) sector. It has been verified by the Regulatory Policy Committee. -
FSCS supplementary levies for 2019/20
Find out more about the Financial Services Compensation Scheme's (FSCS) supplementary levy. -
Product Sales Data Pure Protection Contracts Tables 2022 [xlsx]
The FCA collects data from the firms it regulates on what products they are selling. Firms operating in the protection sector submit product transaction data to us quarterly.