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Evaluation Paper: An evaluation of our guaranteed asset protection insurance intervention [pdf]
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Final Notice 2018: Liberty Mutual Insurance Europe SE [pdf]
This final notice refers to breaches of PRIN 3, PRIN 6, SYSC, ICOBS and DISP related to complaints-handling, culture/governance and unfair treatment of customers in the general insurance and protection sector. We imposed a fine. -
Citizens Advice supercomplaint to the CMA - update
The Competition and Markets Authority (CMA) published its response to the Citizens Advice super-complaint on the loyalty penalty in December 2018, making several cross-cutting and market-specific recommendations in the cash savings, home insurance -
FCA fines The Carphone Warehouse over £29m for insurance mis-selling
The Financial Conduct Authority (FCA) has fined The Carphone Warehouse £29,107,600 for failings that led to the mis-selling of ’Geek Squad’, a mobile phone insurance and technical support product. This follows an FCA investigation which stemmed -
2018 fines
This table contains information about fines published during the calendar year ending 2018. The total amount of fines is £60,467,212. -
FCA data shows consumer complaints fall by 15%
The latest complaints data published by the Financial Conduct Authority (FCA) shows 2,479,029 new complaints were opened against financial services firms between July and December 2013. -
MoUs with European authorities in the areas of securities, investment services and asset management, insurance and pensions, and banking
MoUs that came into effect at the end of the Brexit transition period. -
Information on insurance intermediaries' authorisations - August 2021
The FCA provides information on the number of insurance intermediaries that were authorised between certain dates. -
Decision Notice 2018: One Call Insurance Services Limited [pdf]
This decision notice refers to breaches of PRIN 10 and CASS related to client money/assets in the general insurance and protection sector. Our view is that a fine and restriction should be imposed. -
FCA Final Notice 2013: Goldthorn Mortgage & Insurance Services Limited (In Liquidation) [pdf]
This final notice refers to breaches of TC related to threshold conditions in the general insurance and protection. We imposed a cancellation.