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FSA - GC12/4 [pdf]
In this guidance we refer to letters or other types of communications used to contact consumers to ask them to respond if they would like their sale to be reviewed as PPI consumer contact letters. -
TR14/8 – Insurers’ management of claims – household and retail travel [pdf]
This report summarises the findings of our thematic review into claims handing in household and retail travel insurance, which assessed the extent to which consumers as claimants are at the heart of insurers’ businesses. -
FOI8785 response Annex A [pdf]
The FCA provides data relating to complaints about general insurance products and companies in Annex A. -
Promoting competition
What the FCA does to promote effective competition in the interests of consumers. -
FSA - CP12/17 [pdf]
Consultation FSA - CP12/17 - Packaged bank accounts. New ICOBS rules for the sale of non-investment insurance contracts. Feedback to CP11/20 including final rules and further consultation -
Client assets and coronavirus (Covid-19)
Summary of queries we have received and our position on client assets (CASS) compliance related to the current disruption caused by coronavirus (Covid-19). -
How we are using the Consumer Duty
How the FCA is using the Consumer Duty to set higher and clearer standards of consumer protection across financial services. -
Business interruption test case: Arch Insurance (UK) Limited's application to the Supreme Court for permission to appeal [pdf]
This is Arch Insurance (UK) Limited's application to the Supreme Court for permission to appeal to the Supreme Court parts of the decision of the High Court in the Business Interruption insurance test case -
Business interruption test case: Argenta Syndicate Management Ltd application for a ‘leapfrog’ appeal [pdf]
This is Argenta Syndicate Management Ltd’s application for a ‘leapfrog’ appeal in the business interruption insurance test case. -
FSA - GC12/11 [pdf]
We have developed this guidance to help firms identify and manage the risks from incentive schemes. The guidance sets out a number of ways, but not the only ways, firms can comply with the relevant requirements set out in the FSA Handbook.