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Aggregate complaints data: 2021 H1
This page focuses on complaints that financial services firms reported to us during the first half (H1) of 2021, between 1 January and 30 June 2021. This includes the latest trends and analysis by product group. -
FCA Final Notice 2014: Castle Wildish Chartered Surveyors [pdf]
This final notice refers to breaches of PRIN 11 related to threshold conditions in the general insurance and protection sector. We imposed a withdrawal. -
Apply to become a pre-paid funeral plans firm
If you’re a new funeral plan provider or intermediary, find out when you need to apply to the FCA for authorisation and how to apply. -
Business interruption insurance test case: Finalised guidance for firms [pdf]
This finalised guidance sets out the FCA's expectations for insurers and insurance intermediaries when handling claims and complaints for business interruption policies during the test case brought by the FCA. -
New appointments to the FCA Board announced
The Treasury has today confirmed the appointment of two new Non-Executive Directors to the Financial Conduct Authority (FCA) Board. -
Notice of Decision 2024: Landmark Financial Resources (Mortgages) Limited [pdf]
This Notice of Decision refers to a failure to carry on regulated activities. We imposed a cancellation. -
Review of general insurance intermediaries’ professional indemnity insurance: TR16/9
This report provides the findings from our thematic review into general insurance intermediaries’ professional indemnity. The review was performed to evaluate the individual policies purchased by a sample of firms to assess whether they complied -
The FCA data strategy: An update one year on [pdf]
In this update the FCA sets out what we have done so far to achieve our vision, and the changes we have made to ensure that the way we collect and manage data is effective and transparent. -
Financial Conduct Authority statement on PPI
In Consultation Paper 16/20 (August 2016), we published proposals for rules and guidance on payment protection insurance complaints (PPI). This included proposed rules and guidance concerning a deadline for PPI complaints, and on how firms should -
The FCA publishes its Mission and Business Plan
The FCA has published its Mission, which gives firms and consumers greater clarity about how the FCA prioritises its interventions in financial markets.