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DP15/7: Our approach to SMEs as users of financial services
TR15/6 Handling of Insurance Claims for Small and Medium Sized Enterprises (SMEs). ... TR14/9 Commercial insurance intermediaries - Conflicts of Interest and Intermediary Remuneration. -
TR18/2: Impact of credit broking remuneration models at the point of sale
This report shares the findings of our thematic review into inter-firm commission or remuneration models in credit broking. -
Financial Lives 2022 survey - Key findings from the May 2022 survey: Executive summary
Executive summary for the key findings from the FCA’s Financial Lives February 2022 survey. -
Card security product holders: compensation scheme now closed
Card security product holders were able to claim compensation over potential selling issues, but the deadline for claiming compensation has now passed and no further compensation claim forms will be accepted. -
CPP card and identity protection compensation scheme closure
Clydesdale Bank Plc (part of National Australia Group Europe). Home Retail Group Insurance Services Limited. -
FCA fines Swinton Group Limited £7.38 million for mis-selling monthly add-on insurance policies
The Financial Conduct Authority (FCA) has fined Swinton Group Limited (Swinton), one of the largest insurance retailers on the high street, £7,380,400 for mis-selling. The FCA found that Swinton’s aggressive sales strategy meant that it failed to -
FCA data show 6.02m complaints in the second half of 2019
The FCA has published the complaints figures for regulated firms for the second half (H2) of 2019. The data showed an increase in complaints from 4.29m in the first half (H1) of 2019 to 6.02m in the second half of 2019. -
CP15/9: Strengthening accountability in banking: a new regulatory framework for individuals
The behaviour and culture within banks played a major role in the 2008-09 financial crisis, in conduct scandals such as Payment Protection Insurance mis-selling, the attempted manipulation of LIBOR -
FCA reveals next round of successful firms in its regulatory sandbox
The Financial Conduct Authority (FCA) today unveils the firms that were successful in their applications to begin testing in the third cohort of the sandbox. -
Less than five weeks remaining for CPP customers to claim compensation on mis-sold card and identity protection insurance
People who were mis-sold Card Protection Plan Limited (CPP) card or identity protection insurance products have less than five weeks to submit their compensation claims.