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Pure Protection Contracts Product Sales Data (PSD) Tables 2018 [xlsx]
The FCA collects data from the firms it regulates on what products they are selling. Firms operating in the protection sector submit product transaction data to us quarterly. These table are for 2018. -
General insurance pricing practices: animation transcript [pdf]
The home and motor insurance markets are not working well for all consumers, especially those who remain loyal over a number of years. We want that to change. -
Outsourcing and operational resilience
The FCA explains the implications for operational resilience for regulated firms using outsourcing and other third party service providers, and what it expects from them. -
Financial promotions data 2021
The FCA publishes data on the number of financial promotions that it has taken action on to mitigate non-compliance with the FCA's rules. This data is for January 2021 to 31 December 2021. -
FSA Complaints data 2010 H2 [pdf]
Aggregate complaints statistics: 2006 - 2010 (H2). Including opened, closed, upheld, speed of closure and redress. -
FSA Complaints data 2010 H1 [pdf]
Aggregate complaints statistics: 2006 - 2010 (H1). Including opened, closed, upheld, speed of closure and redress. -
FSA Commentary on FSA Complaints Data 2009 H2 [pdf]
FSA commentary on FSA Aggregate Complaints Data 2009 H2 including highlights. -
FSA Complaints data 2010 H1 [xls]
Aggregate complaints statistics: 2006 - 2010 (H1). Including opened, closed, upheld, speed of closure and redress. -
FSA Complaints data 2010 H2 [xls]
Aggregate complaints statistics: 2006 - 2010 (H2). Including opened, closed, upheld, speed of closure and redress. -
FSA Complaints data 2011 H1 [xls]
Aggregate complaints statistics: 2006 - 2011 (H1). Including opened, closed, upheld, speed of closure and redress.