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Transcript: Consumer Duty: The next steps [pdf]
A transcript of the we hosted on 6 December 2023 to help firms understand our expectations now the Duty is in force. -
Aggregate complaints data: 2023 H1
This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2023, between between 1 January to 30 June 2023. This includes the latest trends and analysis by product group. -
Dear CEO letter - Professional Indemnity Insurance for firms that advised on the British Steel Pension Scheme [pdf]
FCA writes to firms to highlight our announcement of the BSPS redress scheme and set out our expectations of insurers (and where relevant, intermediaries) in relation to the treatment of these policyholders. -
How to complain if you’re a small business
If you’re a small or medium-sized enterprise (SME) and you're unhappy with a product or service, follow these steps to make a complaint. -
Pure Protection Contracts Product Sales Data (PSD) Tables 2018 [xlsx]
The FCA collects data from the firms it regulates on what products they are selling. Firms operating in the protection sector submit product transaction data to us quarterly. These table are for 2018. -
FSA Final Notice 2004: Fleet Mortgage Insurance & Financial Services ("Fleet") [pdf]
FSA Final Notice 2004: Fleet Mortgage Insurance & Financial Services ("Fleet") -
Monthly PPI refunds and compensation
The FCA provides figures on refunds and compensation paid to customers who have complained about PPI. -
FCA makes senior hires
As the FCA continues its transformation, it has recruited three experienced individuals to its senior leadership team. -
MoU between the FSA and Nebraska State Insurance Department [pdf]
The puprose of this Memorandum of Understanding is to establish a formal basis for co-operation, including the exchange of information and investigative assistance. -
FCA confirms PRIIPs regulations
We’ve confirmed rules to change disclosure documents provided to retail investors under the PRIIPs regulation.