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Lloyds Banking Group fined £117m for failing to handle PPI complaints fairly
their customers fairly when handling Payment Protection Insurance (PPI) complaints between March 2012 and May 2013. ... During the relevant period Lloyds assessed customer complaints relating to more than 2.3 million PPI policies and rejected 37 percent -
FSA fines Norwich Union Life £1.26m for exposing its customers to the risk of fraud
The Financial Services Authority (FSA) has fined Norwich Union Life £1.26 million for not having effective systems and controls in place to protect customers' confidential information and manage its financial crime risks. These failings resulted in -
Financial services regulation and enforcement: recent developments and emerging issues
Speech by Tracey McDermott, Director of Enforcement and Financial Crime at the NERA Economic Consulting seminar, London. This is the text of the speech as drafted, which may differ from the delivered version. -
FCA publishes its Business Plan for 2015/16 and announces details of new supervision and authorisation divisions
The Business Plan is set against the backdrop of the most fundamental changes to pension policy we have seen in over a generation. ... to monitor developments in technology and how that affects firms and consumers, including a market study on the use of -
PS20/2: Publishing and disclosing costs and charges to workplace pension scheme members and amendments to COBS 19.8
Following our consultation in CP19/10, we are publishing our final rules and guidance on requiring pension scheme governance bodies to report costs and charges information to members of workplace pension schemes and some amendments to our COBS 19.8 -
Financial watchdog warns insurers to protect customers’ wellbeing during cost of living squeeze
The Financial Conduct Authority (FCA) has written to insurers urging them to protect customers as the cost of living rises -
FCA regulated fees and levies: insurers’ tariff data 2017/18: CP16/23
We are consulting on our proposals for a transitional provision covering insurers’ tariff data to be used to calculate their FCA periodic fees and the Financial Ombudsman Service annual levies for 2017/18. -
Prisoners, wellness programmes and the rats of Hanoi: why the FCA tests its interventions
Speech by Christopher Woolard, Executive Director of Strategy and Competition at the FCA, delivered at the UK Competition Network conference, London. -
FSA fines The Co-operative Bank plc for failing to handle PPI complaints fairly
The Financial Services Authority (FSA) has fined The Co-operative Bank plc (Co-op) £113,300 for failing to handle payment protection insurance (PPI) complaints fairly. -
FCA publishes Annual Report 2015/16 and report of its competition activities since 2013
Influencing policy and technical standards internationally through bodies such as the European Securities and Markets Authority, the International Organisation of Securities Commissions and the Financial Stability Board;. ... These included looking at