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Showing 111 to 120 of 216 search results for intensive consumer research to help us understand.

  1. Overdraft repeat use: good practice and areas of concern

    Good and poor practice Published: 19/04/2023 Last modified: 19/04/2023
    We asked all firms that provide overdrafts to personal account customers to share with us their overdraft repeat use strategies. We reviewed these strategies and set out our findings.

  2. Regulated financial advice firms and individuals that attempt to avoid their redress liabilities

    Tasks for regulated firms Published: 14/12/2018 Last modified: 13/02/2023
    The FCA provides information to regulated financial advice firms

  3. Business Plan 2024/25

    Business plans Published: 19/03/2024 Last modified: 09/04/2024
    Our Business Plan details the work we'll do over the next 12 months to help deliver the commitments in our Strategy.

  4. The hallmarks of a future-fit workforce

    Speeches Published: 05/03/2024 Last modified: 05/03/2024
    Speech by Emily Shepperd, Chief Operating Officer and Executive Director of Authorisations at TheCityUK and Financial Services Skills Commission Future Skills Conference.

  5. Climate change and sustainable finance

    Published: 19/04/2021 Last modified: 24/06/2024
    The FCA's work on climate change and other environmental, social and governance (ESG) issues.

  6. Occasional Paper No. 7: Stimulating Interest: Reminding savers to act when rates decrease

    Occasional papers Published: 20/01/2015 Last modified: 20/01/2015
    Reminders make a notable difference to switching behaviour in savings accounts around the time of interest rate decreases.

  7. Open Finance: an opportunity for financial services

    Speeches Published: 18/11/2019 Last modified: 18/11/2019
    Speech by Sheldon Mills, Director of Competition at the FCA, delivered at The Investments and Savings Alliance​​​​​​​ (TISA) Open Finance Conference, London.

  8. The institutionalisation of customer service

    Speeches Published: 12/03/2013 Last modified: 01/07/2013
    Speech by Martin Wheatley - Managing Director, Conduct Business Unit at the Chartered Institute for Securities & Investment

  9. Promoting competitiveness is a juggling act

    Speeches Published: 18/04/2024 Last modified: 18/04/2024
    Speech by Sarah Pritchard, Executive Director, Markets and Executive Director, International at TheCityUK International Conference 2024.

  10. FCA finds the Covid-19 pandemic leaves over a quarter of UK adults with low financial resilience

    Press Releases Published: 11/02/2021 Last modified: 11/02/2021
    The Financial Conduct Authority (FCA) has released its latest Financial Lives survey (FLS), looking at consumers’ financial situations, the financial products they choose and their experiences of engaging with financial services firms.