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Showing 161 to 170 of 776 search results for introduction of the Consumer Duty.

  1. Implementing the Consumer Duty in Mortgage Intermediaries [pdf]

    Correspondence Published: 03/03/2023
    Consumer Duty letter to mortgage intermediaries

  2. Apply for a waiver or modification

    Tasks for firms Published: 06/05/2015 Last modified: 17/08/2023
    Find out how to apply to us for a waiver or modification of Handbook rules.

  3. Implementing the Consumer Duty in Credit Reference Agencies (CRAs) and Credit Information Service Providers (CISPs) [pdf]

    Correspondence Published: 03/02/2023
    Consumer Duty and portfolio letter

  4. Consumer Duty webinar – Payments and e-money [pdf]

    Transcripts Published: 26/04/2023
    Consumer Duty webinar looking at Payments and e-money. March 2023.

  5. Consumer Duty firm survey results Autumn 2023 [pdf]

    External research Published: 20/02/2024
    The second of 3 waves of quantitative tracking research on monitoring firms’ progress and challenges to implementing the Consumer Duty. This wave, taking place 6 months after wave 1, focuses on compliance and action taken in response to the Duty.

  6. Consumer Duty webinar – retail lending – transcript [pdf]

    Transcripts Published: 13/12/2022
    Consumer Duty webinar – retail lending – transcript

  7. Consumer Duty webinar – banking and payments – transcript [pdf]

    Transcripts Published: 13/12/2022
    Consumer Duty webinar – banking and payments – transcript

  8. Transcript: Consumer Duty: The next steps [pdf]

    Transcripts Published: 05/01/2024
    A transcript of the we hosted on 6 December 2023 to help firms understand our expectations now the Duty is in force.

  9. Implementing the Consumer Duty in the Mortgage Lenders and Administrators sector [pdf]

    Correspondence Published: 03/02/2023
    Consumer Duty letter – mortgage lenders and administrators

  10. Consumer Duty firm survey results Spring 2023 [pdf]

    External research Published: 28/06/2023
    Ipsos UK undertook this research for the FCA. The FCA wanted to understand what progress firms have made in preparing for the Consumer Duty and what support they need to complete their preparations.