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Financial Lives survey
Based on nearly 13,000 face-to-face and online interviews, Financial Lives is our largest tracking survey of adults and their finances. It reveals a wealth of information about different types of consumer and their experiences of financial products and services. -
Treating vulnerable consumers fairly
Find out about our work on the fair treatment of vulnerable customers, including why vulnerability matters, how it affects your firm, and our guidance on supporting customers in vulnerable circumstances. -
Financial Lives 2022 survey: General insurance and protection [pdf]
These slides provide selected findings on general insurance and protection as part of the Financial LIves 2022 survey. -
Research Note: Deferred Payment Credit [pdf]
Findings from the Financial Lives Survey. -
What we publish
We publish a wide range of publications: consultations, policy papers, decision-making documents, research and other useful information. Find out more about the types of documents available. -
Financial Lives Survey 2017 UK data questions [csv]
Based on nearly 13,000 face-to-face and online interviews, Financial Lives is our largest tracking survey of adults and their finances. It reveals a wealth of information about different types of consumer and their experiences of financial products -
Financial Lives 2022 survey: Retail banking, savings and payments [pdf]
These slides provide selected findings on retail banking, savings and paymentsas part of the Financial LIves 2022 survey. -
Financial Lives 2022 survey: Consumer investments and financial advice [pdf]
These slides provide selected findings on consumer investments and financial advice as part of the Financial LIves 2022 survey. -
Financial Advice Market Review (FAMR)
The Financial Advice Market Review (FAMR) was launched in August 2015. Read more about the work we have undertaken. -
Digital Sandbox
The Digital Sandbox supports innovators and data providers at various stages of product development. -
Climate Financial Risk Forum (CFRF)
The Climate Financial Risk Forum (CFRF) brings together senior financial sector representatives to share their experiences in managing climate-related risks and opportunities.