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FCA consults on complaints handling improvements
Financial services firms will no longer be able to use premium rate telephone numbers for customers as part of a series of proposals from the Financial Conduct Authority (FCA) on changes to the rules on complaint handling and post-sale telephone -
Office for Professional Body Anti-Money Laundering Supervision (OPBAS)
OPBAS is the Office for Professional Body Anti-Money Laundering Supervision -
Final notice 2020: MH Auto House Limited [pdf]
MAHL has failed to comply with the regulatory requirement to submit the Return. MAHL has not been open and co-operative in all its dealings with the Authority, -
Insurance Conduct of Business Sourcebook (ICOBS)
Read more about ICOBS, our Handbook rules regulating general and protection insurance products sales. -
Protecting access to cash and banking services
Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at Which? Cash Summit 2.0 -
Primary Market Bulletin Issue No. 30
In this special edition, we publish general news and information, including changes to our Knowledge Base. -
Financial promotions quarterly data 2022 Q4
We publish data on the number of financial promotions that it has taken action on to mitigate non-compliance with the our rules. This data is for 1 October 2022 to 31 December 2022. -
Data strategy update 2022
The FCA sets out where it has made progress against its 2020 Data Strategy, where it has more to do, and where it has increased its focus. -
Castle Finance Direct (clone of FCA authorised firm)
We have published this statement in order to warn consumers against dealing with unauthorised firms. -
Earnsdale Properties (clone of a UK registered company)
Earnsdale Properties (clone of a UK registered company) is not authorised or registered by the FCA but has been targeting people in the UK, claiming to be an authorised firm. Find out why you should be wary of dealing with this unauthorised firm and