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Our approach to consumers
Our Approach to Consumers sets out how we use our powers and tools to protect consumers of financial services, in line with our consumer protection objective. -
Firm handling of complaints during coronavirus
Find out about how firms should handle complaints during coronavirus. -
Deadline extension for Strong Customer Authentication
We have extended our deadline for implementing Strong Customer Authentication (SCA) for e-commerce transactions to 14 March 2022. -
Information for newly authorised firms
As a newly authorised firm, learn about the systems you'll use and important things you need to know. -
Primary Market Bulletin 48
This special edition consults on changes we propose to make to guidance in our Knowledge Base -
Regulation of Digital Assets in the UK
Speech by Sarah Pritchard, Executive Director of Markets, and Executive Director of International, at City Week 2023. -
Consumer protection in the listing regime
The first sentence of the introduction read ‘The FCA’s latest proposals to enhance the listing regime. -
Heritage Pensions Limited in liquidation
As Heritage Pensions Limited has entered liquidation, we set out the steps Heritage clients should take and advice on how to protect against scams. -
Changes to application forms accessed via Connect
Find out about the forms we’re improving to make it easier for firms to submit applications and notifications via Connect. -
Service standards 2019/20
The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2019/20.