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Showing 131 to 140 of 445 search results for latest complaints data published by the Financial Conduct.

  1. CP20/11 engagement information

    FOI Release Date of Release: 14/10/2020
    FCA provides information on engagement with complaints scheme users and consumer organisations on CP20/11.

  2. The Prudential Regulation Authority and The Financial Conduct Authority announce new rules on remuneration

    Press Releases Published: 23/06/2015 Last modified: 23/06/2015
    The Prudential Regulation Authority and The Financial Conduct Authority announce new rules on remuneration. ... The Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA) have today published new remuneration rules, which include

  3. Clydesdale Bank fined £20,678,300 for serious failings in PPI complaint handling

    Press Releases Published: 14/04/2015 Last modified: 30/09/2016
    The Financial Conduct Authority (FCA) has today fined Clydesdale Bank Plc (Clydesdale) £20,678,300 for serious failings in its Payment Protection Insurance (PPI) complaint handling processes between May 2011 and ... In mid-2011 Clydesdale implemented

  4. The FCA has fined Liberty Mutual Insurance Europe SE £5.2 million for failures in its oversight of mobile phone insurance claims and complaints handling

    Press Releases Published: 30/10/2018 Last modified: 30/10/2018
    The Financial Conduct Authority (FCA) has fined Liberty Mutual Insurance Europe SE (Liberty) £5,280,800 for failures between 5 July 2010 and 7 June 2015 in its oversight of its mobile phone insurance claims and complaints handling processes

  5. New FCA complaints data: 3.32 million complaints about financial services in the first six months of 2017

    Press Releases Published: 23/10/2017 Last modified: 23/10/2017
    The Financial Conduct Authority (FCA) has today published the data on the number of complaints reported by firms for the first half of 2017.

  6. Electronic money and payment service providers: conduct of business requirements

    Tasks for firms Published: 29/07/2015 Last modified: 30/08/2023
    Read more about how conduct of business requirements affect payment service providers (PSPs) and electronic money issuers.

  7. Lloyds Banking Group fined £117m for failing to handle PPI complaints fairly

    Press Releases Published: 05/06/2015 Last modified: 05/06/2015
    The Financial Conduct Authority (FCA) has issued its largest ever retail fine (£117m) to Lloyds Bank Plc, Bank of Scotland Plc and Black Horse Ltd (together Lloyds) for failing to treat ... On the 1 April 2013 the Financial Conduct Authority (FCA)

  8. Call for Input: SME access to the Financial Ombudsman Service

    Firms Calls for input Published: 17/03/2023 Last modified: 19/06/2023
    We are looking to start a review of the rules extending SME access to FOS.

  9. Financial Conduct Authority consults on widening access to the Financial Ombudsman Service for small businesses

    Press Releases Published: 22/01/2018 Last modified: 03/09/2020
    The FCA has launched a consultation on plans to give more small businesses access to the Financial Ombudsman Service. This follows a review of the protections available to small and medium sized enterprises as users of financial services.

  10. FCA data show 6.02m complaints in the second half of 2019

    Press Releases Published: 16/04/2020 Last modified: 16/04/2020
    The FCA has published the complaints figures for regulated firms for the second half (H2) of 2019. The data showed an increase in complaints from 4.29m in the first half (H1) of 2019 to 6.02m in the second half of 2019.