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Showing 1491 to 1500 of 1744 search results for level complaints data.
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PS15/19: Improving complaints handling, feedback on CP14/30 and final rules
In the Policy Statement the FCA report on the main issues arising from CP14/30 and publish the final rules. -
15 million Brits suffer in silence as they lack confidence to complain
Three quarters of consumers avoid making complaints Younger generation stew on issues rather than speaking up Poor travel etiquette and unhelpful shop assistants among top unspoken gripes Gok Wan and restaurateur and TV presenter Fred -
Five individuals banned and fined for causing losses to pension customers
The FCA has prohibited five directors of financial advice firms from working in financial services and fined them over £1 million, after they caused significant losses to pension customers. -
Consumer Investments Strategy – 1 year update
The FCA provides an update on its progress against the workstreams and outcomes it committed to in its Consumer Investments Strategy in September 2021. -
FCA statement on EBA’s draft PSD2 Guidelines and Opinion for banks and others involved in open banking
On 13 June 2018 the European Banking Authority (EBA) published an Opinion and draft Guidelines on the Regulatory Technical Standards (RTS) on Strong Customer Authentication and Common and Secure Communication. -
MiFID II costs and charges disclosures review findings
As part of our supervision work, we looked at the costs and charges disclosures of a sample of 50 firms authorised as MiFID investment firms in the retail investments sector. We wanted to understand if firms were complying with the new rules and -
FCA Statement on fair treatment of long-standing customers in the life insurance sector
The FCA’s thematic review assessed the treatment of closed-book customers against four high level customer outcomes:. ... One of the purposes of the FCA’s review was to gain an understanding of the levels of exit and paid-up charges being incurred by -
FCA publishes final rules to make those in the banking sector more accountable
aim to hold individuals working at all levels in banking to appropriate standards of conduct. -
FCA announces August and September events for former members of the British Steel Pension Scheme
We are hosting two events in Port Talbot for former members of the British Steel Pension Scheme (BSPS). These events will provide information for those who are concerned about advice they received when they transferred out of the scheme. -
Briefing on the FCA’s consultation on its reward offer and trade union recognition
On 22 September, we began consulting with colleagues on our future reward offer. The offer ensures the FCA continues to provide one of the best employment packages of any regulator or enforcement agency in the UK.