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Showing 1581 to 1590 of 1744 search results for level complaints data.
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PS18/21: SME access to the Financial Ombudsman Service - near-final rules
Following publication of this Policy Statement with near-final rules, we have now published final rules. Our final rules, which are unchanged from our near-final rules, extend access to the Financial Ombudsman Service (‘the ombudsman service’) -
FCA publishes its Business Plan for 2015/16 and announces details of new supervision and authorisation divisions
to monitor developments in technology and how that affects firms and consumers, including a market study on the use of Big Data in the insurance market. ... This year’s Business Plan also included the FCA’s Risk Outlook which sets out the top seven -
Statement on certain FCA work in light of coronavirus and changing market conditions
We are providing an update on work that we intend to either stop or postpone in light of the ongoing impact of coronavirus and economic conditions. These changes will allow us to focus our resources on the most urgent work where we can make the most -
CP16/16: Minor Handbook changes related to mortgage borrowers with a payment shortfall
appropriate level of consumer protection. -
FCA appoints new Head of Leeds Office as it recruits 200 roles as part of Transformation
William Hague, the FCA’s former Chief People Officer, will lead on setting up our new office in Leeds. -
TR16/1: Assessing suitability: Research and due diligence of products and services
In this report we set out the high level findings of our thematic review of the research and due diligence processes carried out by advisory firms on the products and services -
JPMorgan Chase Bank N.A. fined £137,610,000 for serious failings relating to its Chief Investment Office’s “London Whale” trades
JPMorgan’s conduct demonstrated flaws permeating all levels of the firm: from portfolio level right up to senior management, resulting in breaches of Principles 2, 3, 5 and 11 of the -
Santander UK to contact borrowers affected by SVR cap margin rise in 2008
Santander UK has agreed to contact more than 270,000 mortgage customers that it did not give clear information when it raised the cap margin linked to its SVR in 2008. -
FCA fines and imposes a restriction on Canara Bank for anti-money laundering systems failings
The Financial Conduct Authority (FCA) has fined Canara Bank £896,100 and has imposed a restriction, preventing it from accepting deposits from new customers for 147 days. -
SM&CR and coronavirus: our expectations for solo-regulated firms - December 2020 update
In April 2020, we set out our expectations to help solo-regulated firms apply the SM&CR following the exceptional circumstances arising from the coronavirus pandemic (Covid-19). We offered some additional flexibility in the application of the SM&CR