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Showing 1721 to 1730 of 1744 search results for level complaints data.
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FCA fines Yorkshire Building Society £4,135,600 for failings in dealing with customers in mortgage arrears
These issues were not spotted because weaknesses in checking procedures and management information, and a failure to identify customer complaints, meant that YBS management was deprived of information that may have -
FCA sets out potential remedies to tackle concerns about general insurance pricing
The FCA has today published the interim report of its market study into the pricing of home and motor insurance. -
FCA fines Lloyds Banking Group firms a total of £28,038,800 for serious sales incentive failings
The Financial Conduct Authority (FCA) has fined Lloyds TSB Bank plc and Bank of Scotland plc, both part of Lloyds Banking Group (LBG), £28,038,800 for serious failings in their controls over sales incentive schemes. -
Occasional Paper No. 53: Changes in the mortgage market post 4.5 limit on loan to income ratios
Lenders have been encouraged to restrict the number of mortgages they issue with high LTI ratios following concerns over excessive and unsustainable borrowing for consumers. How has this affected allocation of mortgages and their prices? -
Santander UK to contact more than 270,000 borrowers after raising cap on mortgage standard variable rate in 2008 without being clear
The Financial Conduct Authority (FCA) has reached an agreement with Santander UK plc (Santander) that will see it contact over 270,000 mortgage customers about unclear information it gave before increasing the cap on its mortgage standard variable -
Sanctions systems and controls: firms’ response to increased sanctions due to Russia’s invasion of Ukraine
We set out key findings from our assessments of sanctions systems and controls in financial services firms. We include examples of good practice and areas for improvement, to help firms deliver even greater compliance with sanctions. -
FCA decides to cancel payday lender’s interim permission and ban its sole director
He also failed to take reasonable steps to ensure that WPPL had appropriate systems in place to communicate with customers, to ensure that customer complaints were dealt with adequately, to provide ... Customer complaints were commonly disregarded, and -
FCA, PRA and Bank of England set out plan to improve diversity and inclusion in regulated firms
The FCA, PRA and Bank of England have opened a discussion with stakeholders on ambitious plans to improve diversity and inclusion in financial services, to achieve better outcomes for consumers and across markets. -
GC13/3 Examples of good and poor practice in ‘Banks’ control of financial crime risks in trade finance’
This proposed guidance relates to the following rule(s) in the FCA Handbook. -
Anti-competitive conduct in the asset management sector: FCA Decisions under the Competition Act 1998
On 21 February 2019, the FCA decided that 3 asset management firms, Hargreave Hale Ltd, Newton Investment Management Limited and River and Mercantile Asset Management LLP (RAMAM), breached competition law. They shared strategic information during a