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Showing 261 to 270 of 523 search results for level complaints data 2023.

  1. Re-use of Public Sector Information Regulations

    Last modified: 27/02/2023
    The FCA provides the Re-use of Public Sector Information Regulations 2015 (SI 2015 No 1415). This provides a framework for third parties to request re-use of documents published by public sector bodies.

  2. Payment Protection Insurance (PPI) reporting form

    Tasks for regulated firms Published: 08/05/2016 Last modified: 09/02/2023
    Find the reporting form to be used by firms that have been requested to provide monthly data on specific PPI management information.

  3. Preparing for the future of Consumer Investments

    Corporate documents Published: 08/12/2023 Last modified: 08/12/2023
    We want consumers of all wealth levels to be able to make good investment decisions, with confidence and understanding of the risks and the protection involved.

  4. Commentary on Mortgage lending statistics Q1 2021

    Data Published: 08/06/2021 Last modified: 14/12/2023
    Mortgage lenders and administrators submit a Mortgage Lending and Administration Return (MLAR) each quarter to the FCA and Bank of England, providing data on their mortgage lending activities. This commentary covers the MLAR statistics for 2021 Q1.

  5. Understanding complaints root cause analysis

    Focus areas Published: 15/08/2018 Last modified: 15/08/2018
    We recognise that firms of different size, scale and complexity have different systems for complaints. It is important for complaints root cause analysis (RCA) to distinguish between a symptom and the root cause of a complaint. This hypothetical

  6. Cryptoassets: AML / CTF regime - Registering with the FCA

    Published: 22/03/2023 Last modified: 01/07/2024
    You must register with us if you want to provide cryptoasset services that come within the scope of money laundering regulations. Find out if this applies to you and how to register.

  7. Financial promotions case studies

    Tasks for firms Published: 09/07/2021 Last modified: 28/05/2024
    Examples of good and bad practice when promoting financial services, and our expectations for promotions to be clear, fair and not misleading.

  8. Shaping the future in asset management

    Speeches Published: 30/10/2013 Last modified: 30/10/2013
    Keynote speech by Martin Wheatley, Chief Executive of the FCA, at the FCA Asset Management Conference, London. This is the text of the speech as drafted, which may differ from the delivered version.

  9. What makes good conduct regulation?

    Speeches Published: 14/02/2017 Last modified: 14/02/2017
    Speech by John Griffith Jones, Chairman at the FCA, delivered at the Cambridge Judge Business School.

  10. The changing face of financial crime

    Speeches Published: 30/06/2013 Last modified: 05/04/2023
    Speech by Martin Wheatley, Chief Executive, the FCA, at the FCA Financial Crime Conference, London.
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