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Complaints Data Analysis: 2018 H1 [pdf]
This analysis looks at the aggregate complaints data for 2018 H1 in more depth. Including highlights, complaints over time, putting complaints into context, most complained about products, main reasons for complaints and outcomes for consumers. -
LAMP Insurance Company Limited (LAMP) has entered into liquidation
LAMP is an insurance firm authorised and regulated by the Gibraltar Financial Services Commission (GFSC) -
Complaints Data Analysis: 2017 H2 [pdf]
This analysis looks at the aggregate complaints data for 2017 H2 in more depth. Including highlights, complaints over time, putting complaints into context, most complained about products, main reasons for complaints and outcomes for consumers. -
100 days of the FCA - Martin Wheatley speaks at the ABI Biennial Conference
Martin Wheatley, chief executive of the Financial Conduct Authority (FCA), will today tell the Association of British Insurers (ABI) Biennial Conference that the FCA is “a very different animal to the Financial Services Authority (FSA)”. -
Complaints Data Analysis: 2017 H1 [pdf]
This analysis looks at the aggregate complaints data for 2017 H1 in more depth. Including highlights, complaints over time, putting complaints into context, most complained about products, main reasons for complaints and outcomes for consumers. -
Key requirements of firms
Firms should have prioritised these key requirements following the end of the transition period. -
PS15/22: General Insurance Add-Ons Market Study – Remedies: banning opt-out selling across financial services and supporting informed decision-making for add-on buyers [pdf]
In this Policy Statement we report on the main issues arising from Consultation Paper 15/3 (General Insurance Add-ons Market Study – Proposed Remedies: Banning opt-out selling across financial services and supporting informed decision-making for -
Final Notice 2019: Standard Life Assurance Limited [pdf]
This final notice (Standard Life Assurance Limited) refers to breaches of PRIN 3, PRIN 6 and COBS related to the unfair treatment of customers in the Life Insurance sector. The FCA imposed a financial penalty. -
Aggregate complaints data to 2021 H2 [xlsx]
Aggregate sector wide firm complaints data for 2021 H2. Including opened, closed, upheld, speed of closure and redress. -
CASS compliance – the bigger picture
Speech by David Lawton, director of markets at the FCA, delivered at the FCA CASS Conference 2014 event for CASS large firms. This is the text of the speech as drafted, which may differ from the delivered version.