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Firm level complaints data 2018 H1 [xlsx]
Firm level complaints data 2018 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Business interruption test case: Supreme Court appeal day 1 final transcript [pdf]
This is the final transcript of day 1 of the Supreme Court appeal in the FCA's Business Interruption insurance test case. -
Business interruption test case: Supreme Court appeal day 2 final transcript [pdf]
This is the final transcript of day 2 of the Supreme Court appeal in the FCA's Business Interruption insurance test case. -
Business interruption test case: Supreme Court appeal day 3 final transcript [pdf]
This is the final transcript of day 3 of the Supreme Court appeal in the FCA's Business Interruption insurance test case. -
Business interruption test case: Supreme Court appeal day 4 final transcript [pdf]
This is the final transcript of day 4 of the Supreme Court appeal in the FCA's Business Interruption insurance test case. -
Business interruption test case: Draft Transcript of Day 1 Appeal [pdf]
This is the draft transcript of day 1 of the appeal in the Supreme Court of the FCA's Business Interruption insurance test case. -
Business interruption test case: Draft Transcript of Day 2 Appeal [pdf]
This is the draft transcript of day 2 of the appeal in the Supreme Court of the FCA's Business Interruption insurance test case. -
Business interruption test case: Draft Transcript of Day 3 Appeal [pdf]
This is the draft transcript of day 3 of the appeal in the Supreme Court of the FCA's Business Interruption insurance test case. -
Express Gifts Ltd enters into £12.5m redress scheme
Express Gifts Ltd, a direct mail order and online business with permission to sell general insurance products, has entered into an agreement with the Financial Conduct Authority (FCA) to provide £12.5m redress to approximately 330,000 customers who -
Dear CEO letter: FCA expectations of general insurance firms [pdf]
We expect firms to read this letter, our Thematic Review (TR19/2) and proposed guidance for insurance product manufacturers and distributors (GC19/2).