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Increasing confidence: what power posing can tell us about research for regulation
As regulators and policymakers, we need to be able to rely on good quality evidence in order to understand the markets we regulate and the consumers we protect, and this task ... How can firms improve customers’ engagement with their mortgages? What -
Meeting the challenge in our changing global markets
Speech by Sarah Pritchard, Executive Director of Markets, and Executive Director of International, at the UK Finance and EY: Capital Markets insights launch conference. -
FCA secures contract changes for buy-now-pay-later customers as more consumers use the product
FCA research shows that there has been a significant increase in the use of buy-now-pay-later (BNPL). -
Andrew Bailey speech on retail banking in the UK - reflections from the FCA
Speech by Andrew Bailey, Chief Executive of the FCA, at the BBA Retail Banking Conference on retail banking in the UK – reflections from the FCA. -
Financial watchdog warns insurers to protect customers’ wellbeing during cost of living squeeze
The Financial Conduct Authority (FCA) has written to insurers urging them to protect customers as the cost of living rises -
Millions of customers together save nearly £1 billion due to overdraft rule changes
Improved overdraft rules brought in by the FCA have reduced high fees for unarranged borrowing, removed complex charging structures and introduced help for those who were repeatedly using their overdraft. -
FCA confirms support for consumer credit customers impacted by coronavirus
The FCA has confirmed updated guidance to firms setting out enhanced support that should be available to consumer credit customers experiencing payment difficulties as a result of coronavirus (Covid-19). -
The regulation of advice – recommendations post FAMR
Speech by Tracey McDermott, Acting Chief Executive, FCA, delivered at the Westminster and City industry forum on FAMR, on 13 April 2016. This is the text of the speech as drafted, which may differ from the delivered version. -
Financial watchdog consults about protections for insurance customers in financial difficulty
The FCA is proposing to update guidance, introduced during the Covid-19 pandemic, to support insurance customers in financial difficulty. -
FCA operating service metrics 2022/23
This report sets out how the FCA performed in 2022/23 against 54 operating service metrics, including how it dealt with regulatory applications, telephone enquiries and other correspondence.