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Showing 1161 to 1170 of 1521 search results for needs of their vulnerable customers.
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FCA fines HSBC £6.2 million over treatment of customers in financial difficulty
We have fined HSBC UK Bank plc for failures in its treatment of customers who were in arrears or experiencing financial difficulty. -
FCA warns insurance firms over product governance rules deadline
Insurance firms may not be ready to implement new product governance rules there to ensure insurance provides fair value, according to a review published today by the Financial Conduct Authority (FCA). -
The FCA publishes report into mortgage lenders’ arrears management and forbearance
In a review of lenders’ approaches to mortgage arrears management, the Financial Conduct Authority (FCA) found firms had improved practices, placing greater emphasis on the need to treat customers fairly, but identified areas on which the industry -
Insurance brokers: serving consumers and businesses in times of uncertainty and change
Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at the British Insurance Brokers' Association (BIBA) Conference. -
FCA calls on insurance intermediaries to better manage conflicts of interest when dealing with small business clients
The FCA focused its review on small business customers as they have more complex insurance needs than retail clients but are not always more sophisticated buyers of insurance. ... disclosure provided to customers was sometimes very generic and unlikely -
FCA orders WealthTek Limited Liability Partnership to cease operations as High Court appoints Joint Special Administrators and arrest made
BDO LLP to take interim control of WealthTek Limited Liability Partnership. -
An update on our approach to authorisation and our Brexit preparations
Speech by Sarah Rapson, Director, Authorisations at the Association of Professional Compliance Consultants (APCC) Autumn Conference. -
Lloyds Banking Group fined £117m for failing to handle PPI complaints fairly
If trust in financial services is going to be restored following the widespread mis-selling of PPI, then customers need to be confident that their complaints will be treated fairly. ... Customers do not need to take any action. Those affected and due -
Recovery plans – initial observations
For example, many plans did not clearly identify and assess linkages to other group entities or key third party relationships, including suppliers/recipients of outsourced services, customers and counterparties. ... Firms are reminded that recovery plans -
Investor relations in an increasingly regulated and international world
Speech by David Lawton, Director of Markets, the FCA, to the Investor Relations Society Annual Conference, on 18 June 2013.