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Showing 1251 to 1260 of 1522 search results for needs of their vulnerable customers.

  1. CP15/41: Increasing transparency and engagement at renewal in general insurance markets

    Consultation papers Published: 03/12/2015 Last modified: 13/10/2016
    This can result in consumers defaulting to renew products that are not good value or have become unsuitable for their changing needs. ... Rules that require additional disclosure when customers have renewed the same product four times or more.

  2. FCA fines CT Capital Ltd for failures related to PPI complaint handling

    Press Releases Published: 01/06/2016 Last modified: 01/06/2016
    which resulted in customers missing out on redress payments to which they were entitled. ... The FCA found that CT Capital breached Principles 3 (management and control) and 6 (customers’ interests) of the FCA’s Principles for Businesses.

  3. Cultural evolution: how culture must change to meet expectations

    Speeches Published: 26/06/2023 Last modified: 26/06/2023
    Speech by Emily Shepperd, Chief Operating Officer and Executive Director of Authorisations, delivered online at the Westminster Business Forum.

  4. Non-advised drawdown pension sales review: summary of findings

    Multi-firm reviews Published: 28/03/2018 Last modified: 28/03/2018
    The FCA presents a summary of its findings from its assessment on whether firms are providing necessary information in a way that helps customers make informed decisions when accessing retirement benefits.

  5. Clydesdale Bank fined £8.9 million for failing to treat its mortgage customers fairly

    Press Releases Published: 26/09/2013 Last modified: 26/09/2013
    Clydesdale Bank fined £8.9 million for failing to treat its mortgage customers fairly. ... Clydesdale is today paying the price for its decision to put its bottom line ahead of the need to ensure its customers were treated fairly.".

  6. FCA to announce further proposals to support consumer credit borrowers impacted by coronavirus

    Statements Published: 02/11/2020 Last modified: 02/11/2020
    Read the FCAs statement om supporting consumer credit borrowers affected by coronavirus

  7. FCA reminds banks of their obligations when cancelling Continuous Payment Authorities

    Press Releases Published: 28/06/2013 Last modified: 29/11/2016
    Consumers who have set up a regular payment from their account will now be able to successfully cancel that arrangement by contacting their card provider, the Financial Conduct Authority (FCA) said today.

  8. CP22/24: Broadening access to financial advice for mainstream investments

    Consultation papers Published: 30/11/2022 Last modified: 03/08/2023
    We are aiming to allow firms to provide mass-market consumers with straightforward financial needs greater access to simplified advice on investing into mainstream products

  9. TR15/5: Provision of premium finance to retail general insurance customers

    Thematic reviews Published: 11/05/2015 Last modified: 30/08/2016
    TR15/5: Provision of premium finance to retail general insurance customers. Thematic reviews First published:. ... finance. We were concerned that if firms are not meeting the information needs of their customers, then those customers may not be

  10. Regulating the pensions and retirement income sector: an FCA perspective

    Speeches Published: 03/10/2019 Last modified: 03/10/2019
    Speech by Deb Jones, Director of Supervision, Life Insurance and Financial Advice, delivered at the FCA/TPR: Our Joint Regulatory Strategy - one year on event.
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