Filter results
Filter by document type
Filter by year
Sort by:

Search results

Showing 191 to 200 of 756 search results for needs of their vulnerable customers and should consider.

  1. Financially vulnerable customers’ thematic review: key findings

    Thematic reviews Published: 06/09/2016 Last modified: 19/01/2021
    This review follows our report Mortgage lenders’ arrears management and forbearance (TR14/3, February 2014).

  2. Knowing your customer and assessing their needs

    Tasks for regulated firms Published: 21/12/2015 Last modified: 21/02/2023
    If you provide financial advice to retail clients, it's important to assess each customer's needs before making recommendations. We explain what you should consider.

  3. Review of firms' treatment of customers in vulnerable circumstances

    News stories Published: 15/03/2024 Last modified: 15/03/2024
    Under the Consumer Duty, firms should act to deliver good outcomes for all customers, including those with characteristics of vulnerability.

  4. Finalised Guidance on the fair treatment of vulnerable customers - FAQs [pdf]

    Documents Published: 19/07/2021
    Our Guidance provides clarity on what firms should do to

  5. Cost of living

    Last modified: 04/07/2023
    Firms have an important role in supporting consumers struggling with higher living costs.

  6. Travel insurance and coronavirus (Covid-19)

    Tasks for regulated firms Published: 14/10/2021 Last modified: 14/10/2021
    We set out our expectations of firms to consider their regulatory requirements in the changed travel market.

  7. FG20/3: Branch and ATM closures or conversions [pdf]

    Finalised guidance Published: 14/09/2020 Last modified: 14/09/2020
    This guidance sets out our expectation that firms should consider the

  8. Risks to customers from financial incentives

    Tasks for regulated firms Published: 30/11/2015 Last modified: 10/02/2023
    The FCA out how financial incentives for staff could potentially have a negative effect on customers.

  9. Regulating for better outcomes - next steps in consumer credit

    Speeches Published: 08/10/2021 Last modified: 08/10/2021
    Speech by Nisha Arora, Director of Consumer and Retail Policy, given at Westminster Business Forum

  10. FCA launches guidance for firms on the fair treatment of vulnerable customers

    Press Releases Published: 23/02/2021 Last modified: 26/02/2021
    The Financial Conduct Authority (FCA) has published final guidance clarifying its expectations of firms on the fair treatment of vulnerable customers.