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Showing 1191 to 1200 of 1521 search results for needs of vulnerable customers.
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The importance of culture in driving behaviours of firms and how the FCA will assess this
Speech by Clive Adamson, Director of Supervision, the FCA, at the CFA Society - UK Professionalism Conference, London. This is the text of the speech as drafted, which may differ from the delivered version. -
Cultural evolution: how culture must change to meet expectations
Speech by Emily Shepperd, Chief Operating Officer and Executive Director of Authorisations, delivered online at the Westminster Business Forum. -
The drive for data in Non-Bank Financial Intermediation (NBFI)
Speech by Ashley Alder, FCA Chair, delivered at the Managed Funds Associations’ Global Summit -
FCA fines HSBC £6.2 million over treatment of customers in financial difficulty
We have fined HSBC UK Bank plc for failures in its treatment of customers who were in arrears or experiencing financial difficulty. -
FCA reviews find mortgage firms lending responsibly but scope for improvement on competition
some firms need to make process improvements to help them consistently assess and record their lending decisions. ... some firms could be more proactive and consistent in making use of flexibilities and exceptions to the responsible lending requirements -
Feedback from ‘Working Better Together With Data’ event
A year on from publishing ‘The FCA Data Strategy - How we will manage and use the data we collect', we hosted our first data-focused event – ‘Working Better Together With Data’ on 25 September 2014. -
Financial Conduct Authority says time to end premium calls for consumers
The FCA is concerned that customers are being charged high rates to contact financial services firms and will consult with industry, consumer organisations and consumers to ensure customer calls are more ... At difficult times the last thing people need -
FCA reveals the fourth round of successful firms in its regulatory sandbox
The FCA has announced the 29 firms that were successful in their applications to begin testing in the fourth cohort of the sandbox. -
Levelling the playing field – innovation in the service of consumers and the market
Speech by our CEO, Nikhil Rathi, to FinTech Week. -
PS21/11: General insurance pricing practices - amendments
In May 2021, we published PS21/5 which set out our final rules to address the harm we had found in our GI Pricing Practices Market Study. On 18 August, we published PS21/11, making minor changes to these rules.