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Showing 1261 to 1270 of 1522 search results for needs of vulnerable customers.
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Safeguarding arrangements of non-bank payment service providers
In the first 6 months of 2019 we carried out a multi-firm review with 11 non-bank payment service providers (PSPs) to assess how well they meet the requirements for safeguarding service users’ funds in the Payment Services Regulations 2017 (PSRs) -
The role of consumer decision-making in ensuring good market dynamics in the mortgage sector
Speech by Christopher Woolard, Director of Strategy and Competition at the FCA, at the Mortgages Conference. -
FCA publishes results of thematic reviews into enhanced transfer values and SIPP operators
ETV thematic review identifies risk of customers losing out on retirement income due to poor advice. ... The FCA will work with firms to ensure that affected consumers receive appropriate redress and for most consumers there is no need to act straight -
FCA sets out initial findings on bank account access and closures
The FCA has published the findings of its initial data exercise on bank account access and closures. -
FCA reminds banks of their obligations when cancelling Continuous Payment Authorities
Consumers who have set up a regular payment from their account will now be able to successfully cancel that arrangement by contacting their card provider, the Financial Conduct Authority (FCA) said today. -
Cyber and Technology Resilience: Themes from cross-sector survey 2017-18
To gain a better understanding of the industry’s resilience, we surveyed 296 firms during 2017 and 2018 to assess their technology and cyber capabilities. -
FSA publishes the results of a mystery shopping review into the quality of investment advice in banks and building societies
The Financial Services Authority (FSA) has published the results of a mystery shopping review, carried out between March and September 2012, looking into the quality of investment advice given by banks and building societies. -
MiFID II costs and charges disclosures review findings
As part of our supervision work, we looked at the costs and charges disclosures of a sample of 50 firms authorised as MiFID investment firms in the retail investments sector. We wanted to understand if firms were complying with the new rules and -
FCA sets out its approach to financial promotions in social media
promotions. More particularly, firms are using, or wanting to use social media for their communications with customers. ... Primarily, what firms do on social media must ensure customers are at the heart of their business. -
CP18/2: Financial Services Compensation Scheme - Management Expenses Levy Limit 2018/19
In a joint consultation with the Prudential Regulation Authority (PRA), we are consulting on the management expenses levy limit (MELL) for the Financial Services Compensation Scheme (FSCS). Management expenses are the operating costs of the FSCS.