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Showing 1331 to 1340 of 1522 search results for needs of vulnerable customers.
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Advice firms demonstrate some good practice on due diligence but greater consistency needed
Firms’ staff need to feel able to question the firm’s approach and there should be processes in place to allow for this. ... Firms also need to ensure they are adequately managing conflicts between their clients’ and their own interests. -
FCA publishes the findings of its work into annuities sales practices and retirement income market
We want to see firms improving the way they communicate with their customers. ... and where some firms are failing to tell customers other providers may offer enhanced annuities for medical conditions that they do not underwrite. -
FCA reveals next round of successful firms in its regulatory sandbox
The Financial Conduct Authority (FCA) today unveils the firms that were successful in their applications to begin testing in the third cohort of the sandbox. -
A reminder to FCA-regulated firms and issuers after developments in Ukraine
Developments in Ukraine have highlighted the continuing need for robust systems and controls when dealing with actual or potential politically exposed persons. ... Firms should be aware of the possible impact these events may have on patterns of -
FCA fines Lloyds Bank, Bank of Scotland and The Mortgage Business £64,046,800 for failures in mortgage arrears handling
The FCA has fined Lloyds Bank, Bank of Scotland and The Mortgage Business £64,046,800 for failures in mortgage arrears handling. The banks estimate they will have paid £300 million in customer redress. The redress programme is nearly complete. -
Clydesdale Bank fined £20,678,300 for serious failings in PPI complaint handling
to 50,900 upheld complaints may have resulted in inadequate redress for customers. ... Customers do not need to take any action – Clydesdale will be contacting all affected customers in due course. -
Insurance firms failing to consider value of the products and services provided to consumers
The Financial Conduct Authority (FCA) is warning General Insurance (GI) firms about manufacturing, sales and distribution approaches that can lead to customers purchasing inappropriate products, paying excessive prices or receiving poor service. -
Coronavirus and safeguarding customers’ funds: proposed guidance for payment firms
Short consultation proposing additional temporary guidance to strengthen payment firms’ prudential risk management and arrangements for safeguarding customers’ funds in light of the exceptional circumstances of the coronavirus pandemic -
Regulatory co-operation between the UK and US: now and in the future
Panel appearance by Nausicaa Delfas, Executive Director of International at the BritishAmerican Business Transatlantic Finance Forum, New York City -
FCA warns businesses to stop misleading credit adverts to protect consumers
The FCA is warning lenders and brokers to stop using misleading terms in their advertising or face regulatory action.