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Showing 1471 to 1480 of 1522 search results for needs of vulnerable customers.

  1. FCA review finds that most mortgage customers get suitable advice but “scope for improvement”

    Press Releases Published: 09/07/2015 Last modified: 09/07/2015
    FCA review finds that most mortgage customers get suitable advice but “scope for improvement”. ... There was no evidence of systemic customer detriment. Some firms were failing to take reasonable steps to obtain sufficient, relevant information about
  2. FCA bans three individuals from working in the financial services industry for non-financial misconduct

    Press Releases Published: 05/11/2020 Last modified: 05/11/2020
    The Financial Conduct Authority (FCA) has prohibited Russell David Jameson, Mark Horsey, and Frank Cochran from working in the financial services industry following findings that they are not fit and proper.  Each of them had been convicted of
  3. Important information for debt management customers of Debt Help & Advice Ltd, First Step Finance Ltd or Primary Business Solutions Ltd

    Press Releases Published: 22/05/2014 Last modified: 16/06/2014
    Important information for debt management customers of Debt Help & Advice Ltd, First Step Finance Ltd or Primary Business Solutions Ltd. ... The Financial Services Compensation Scheme is not open to customers of consumer credit firms.
  4. Festive shoppers at rising risk of loan fee scams as fraudsters pile on the pressure at Christmas

    Press Releases Published: 14/12/2022 Last modified: 14/12/2022
    With Christmas fast approaching, the FCA launches its latest ScamSmart campaign aimed at giving consumers the knowledge and tools to avoid loan fee fraud.
  5. FG23/2: Guidance for firms supporting existing mortgage borrowers impacted by rising living costs

    Finalised guidance Published: 10/03/2023 Last modified: 10/04/2024
    We set out the ways mortgage lenders can help customers worried about, or already struggling with, their mortgage payments because of rising living-costs.
  6. FCA fines Policy Administration Services Ltd £2.8 million for poor complaints handling of mobile phone insurance policies sold by Phones 4u Ltd

    Press Releases Published: 03/07/2013 Last modified: 17/09/2013
    The Financial Conduct Authority (FCA) has fined Policy Administration Services Limited (PAS) £2,834,700 for poor complaints handling between June 2009 and September 2011, including failing to identify the root causes of recurring issues and put
  7. FCA decides to cancel payday lender’s interim permission and ban its sole director

    Press Releases Published: 14/07/2016 Last modified: 14/07/2016
    He also failed to take reasonable steps to ensure that WPPL had appropriate systems in place to communicate with customers, to ensure that customer complaints were dealt with adequately, to provide ... Customer complaints were commonly disregarded, and
  8. Statement from the Prudential Regulation Authority announces changes to depositor and policyholder protection

    Statements Published: 03/07/2015 Last modified: 04/11/2019
    The Prudential Regulation Authority (PRA) is today announcing changes to depositor and policyholder protection provided by the Financial Services Compensation Scheme (FSCS). For the majority of depositors currently covered by the FSCS, the existing
  9. Beesley lecture: Economics, technology and data - Redefining the future of conduct regulation

    Speeches Published: 14/11/2014 Last modified: 20/10/2015
    in all probability, that the customer will return to them for a second, third, fourth (or more) loans where the margins are greater (because the risk of customers defaulting on the ... to us about testing new ideas or techniques that could improve
  10. FCA urges consumers to carefully consider what cover they require when buying travel insurance

    News stories Published: 27/09/2019 Last modified: 27/09/2019
    We are aware that some consumers have experienced issues with the scope and terms of their travel insurance when abroad. In particular, some consumers have had issues about whether they are covered for use of private medical facilities when a