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Showing 1481 to 1490 of 1522 search results for needs of vulnerable customers.
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Overall complaints fall by 2.1% but banking and credit card complaints increase
The latest complaints data published by the Financial Conduct Authority (FCA) shows financial services firms received 2,138,209 new complaints between January and June 2015. -
FCA publishes rules on how it will apply the new accountability regime to UK branches of overseas banks and Solvency II firms
New Conduct Rules for approved persons in Solvency II firms to encourage appropriate behaviour by staff, in particular through an enhanced focus on treating customers fairly and responsible delegation by senior ... Firms’ preparations will need to -
CP18/23: Claims management companies: recovering the costs of regulation and the Financial Ombudsman Service
This paper sets out our proposals for recovering the costs of regulating claims management companies (CMCs) when applications open for temporary permissions on 1 January 2019. -
FCA to carry out market study into cash savings - study is part of programme to look at competition across financial services markets
The cash savings study will look at a range of issues including the effects of ‘teaser rates’ (the introductory interest rates offered to new customers) and how often consumers switch their ... In looking at cash savings, we will examine an area that -
GC14/6 Social media and customer communications: The FCA’s supervisory approach to financial promotions in social media
set out specific areas that firms need to consider, and provide some solutions and illustrative examples. ... Those in the regulated community using, or wanting to use social media for their communications with customers. -
The Financial Conduct Authority takes disciplinary action against five individuals and three firms in relation to solicitors’ professional indemnity insurance and other insurance schemes’ failures
The Financial Conduct Authority (FCA) has fined five individuals and two firms a total of £15.5m, in addition to banning four of those individuals, for significant integrity and competence failings. -
FCA urges victims to come forward after getting confiscation order against three individuals
The Financial Conduct Authority (FCA) has today confirmed new rules which apply to certain types of open-ended fund investing in inherently illiquid assets such as property. The new rules apply to these funds, known as non-UCITS retail schemes (NURSs -
High Court orders illegal pension introducers Avacade, Alexandra Associates and their directors to pay £10,715,000 restitution to consumers
The two companies and three individuals must pay restitution to members of the public who were induced to transfer their pensions into self-invested personal pensions (SIPPs). -
FCA finds fund managers’ value assessments significantly improved, but still work to do
Following a review of fund managers’ value assessments, we found that while many firms have better practices in place, some still require improvement. -
PS21/19: Changes to the SCA-RTS and to guidance in the Approach Document and the Perimeter Guidance Manual
We set out final rules for Regulatory Technical Standards on Strong Customer Authentication and Secure Communication (SCA-RTS). We also set out amendments to ‘Payment Services and Electronic Money – Our Approach’ (Approach Document, AD