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Showing 21 to 30 of 1519 search results for needs of vulnerable customers.
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Sample business plan
If you're applying to be authorised by the FCA, learn what to include in your regulatory business plan (RBP). -
Protecting access to cash and banking services
Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at Which? Cash Summit 2.0 -
Consumer Duty – information for firms
To help firms implement the Duty, we explain more on the areas of the Duty that we have been receiving firm queries on which are relevant for the wider market. -
Access to cash FCA and PSR joint statement
The FCA and Payment Systems Regulator are committed to ensuring that cash, and the infrastructure that supports it, remains available for those who need it. -
Firms
Tasks for regulated firms and authorisation information for new firms -
Coronavirus (Covid-19): Information for firms on working with consumers and clients
Information for firms on the impact of coronavirus on consumers, including access to cash, accessing restricted savings and handling consumer claims. -
Our approach to consumers
Our Approach to Consumers sets out how we use our powers and tools to protect consumers of financial services, in line with our consumer protection objective. -
Regulating for better outcomes - next steps in consumer credit
Speech by Nisha Arora, Director of Consumer and Retail Policy, given at Westminster Business Forum -
Helping people access cash
The FCA is committed to ensuring consumers and businesses can access the cash they need. We’re using our powers to act where we find or anticipate significant issues. -
A test of conscience
Many domestic firms have established mission statements to support consumers in vulnerable circumstances. ... Consumers in vulnerable circumstances, for example, should not need to repeat their story multiple times to multiple people.