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Showing 231 to 240 of 1519 search results for needs of vulnerable customers.
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Call of Duty: How putting customers front and centre will help industry innovate
Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at the 'Countdown to Implementation of the Consumer Duty' event. -
Speech: Darwin and an evolution in price discrimination
But what are the policy considerations here? No need to protect needless consumption? ... In this stylised example the customer base is finite so there’s no advantage to offering a lower price to attract more customers. -
FCA tells banks to improve treatment of struggling small business borrowers
Follow a review of collection practices, the FCA tells banks they must treat small business customers fairly when collecting and recovering debts. -
FCA highlights continued support for consumers struggling with payments
The FCA is highlighting its continued support for consumers struggling with payments due to coronavirus (Covid-19). -
The importance of purposeful anti-money laundering controls
Speech by Mark Steward, Executive Director of Enforcement and Market Oversight, delivered at the AML & ABC Forum 2021. -
FCA publishes update on high-cost credit work
The FCA has published an update on its work in the high-cost credit sector. -
The hidden cost of domestic financial abuse: working together to improve outcomes
Domestic financial abuse has a huge impact on the lives of those who experience it. -
Why diversity and inclusion are regulatory issues
Speech by our CEO, Nikhil Rathi, at the launch of the HM Treasury Women in Finance Charter Annual Review. -
Guidance for firms supporting their existing mortgage borrowers impacted by the rising cost of living
The FCA is consulting on draft guidance explaining a range of options firms have to support customers, including varying a contract for forbearance purposes. -
Our Perimeter Report
Our perimeter (remit) determines the activities we regulate and the level of protection consumers can expect when they buy financial services and products