Filter results
Filter by document type
Filter by year
Sort by:

Search results

Showing 41 to 50 of 1033 search results for new complaints data published today by the Financial Conduct.

  1. Lloyds Banking Group fined £117m for failing to handle PPI complaints fairly

    Press Releases Published: 05/06/2015 Last modified: 05/06/2015
    The Financial Conduct Authority (FCA) has issued its largest ever retail fine (£117m) to Lloyds Bank Plc, Bank of Scotland Plc and Black Horse Ltd (together Lloyds) for failing to treat ... On the 1 April 2013 the Financial Conduct Authority (FCA)

  2. Banking complaints up as total complaints fall by 7%

    Press Releases Published: 30/03/2015 Last modified: 07/02/2022
    Financial services firms received 2,183,540 new complaints (including those related to PPI) between July and December 2014

  3. FCA publishes Guidance Guarantee Policy Statement

    Press Releases Published: 27/11/2014 Last modified: 27/11/2014
    The Financial Conduct Authority (FCA) has published standards. ... We want this to work well for consumers and industry and I believe that the standards and rules we have published today strike that balance.

  4. FCA announces appointment of new Chair of the Financial Services Consumer Panel

    Press Releases Published: 19/02/2019 Last modified: 19/02/2019
    The Financial Conduct Authority (FCA) has today announced the appointment of Wanda Goldwag as the new Chair of the independent Financial Services Consumer Panel. The appointment, effective from 1 March 2019 for an initial three-year term, has been

  5. Statement on the Financial Conduct Authority’s review of Royal Bank of Scotland’s treatment of customers referred to its Global Restructuring Group

    Press Releases Published: 08/11/2016 Last modified: 08/11/2016
    This statement provides an update on the Financial Conduct Authority’s (FCA) review of Royal Bank of Scotland’s (RBS) treatment of small and medium enterprise (SME) customers in financial difficulty.

  6. FCA introduces new rules on handling complaints about Authorised Push Payment fraud

    Press Releases Published: 14/12/2018 Last modified: 30/04/2024
    The FCA has published new rules allowing victims of Authorised Push Payment (APP) fraud to complain to the payment services provider (PSP) receiving their payment.

  7. HSBC agrees to extend redress scheme for customers impacted by historical debt collection practices

    Press Releases Published: 11/07/2019 Last modified: 11/07/2019
    HSBC has voluntarily agreed to extend its redress scheme for customers who may have lost out by paying an unreasonable debt collection charge imposed by HFC Bank Ltd (HFC) and John Lewis Financial Services Limited (JLFS), the Financial Conduct

  8. Chairman's speech to the Trust in Banking Conference

    Speeches Published: 20/10/2015 Last modified: 22/10/2015
    Speech by John Griffith Jones, Chairman, FCA, delivered at the Trust in Banking Conference, organised by Cambridge Judge Executive Education at the London Stock Exchange. This is the text of the speech as drafted, which may differ from the delivered

  9. FCA fines CT Capital Ltd for failures related to PPI complaint handling

    Press Releases Published: 01/06/2016 Last modified: 01/06/2016
    The Financial Conduct Authority (FCA) has today fined CT Capital Ltd (CT Capital) £2,360,900 for serious failings in its historic Payment Protection Insurance (PPI) complaint handling processes. ... In particular, it failed adequately to analyse

  10. Good conduct and market integrity

    Speeches Published: 02/06/2014 Last modified: 11/06/2014
    Speech by Martin Wheatley, CEO, the FCA, at the General Insurance conference, London. This is the text of the speech as drafted, which may differ from the delivered version.