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Financial Lives survey
Based on nearly 13,000 face-to-face and online interviews, Financial Lives is our largest tracking survey of adults and their finances. It reveals a wealth of information about different types of consumer and their experiences of financial products and services. -
Consumer Duty
Our Consumer Duty sets higher and clearer standards of consumer protection across financial services and requires firms to put their customers’ needs first -
Financial promotions quarterly data 2022 Q2
We publish data on the number of financial promotions that it has taken action on to mitigate non-compliance with the our rules. This data is for 1 April 2022 to 30 June 2022. -
Financial Lives Survey 2020: Weighted data tables: Volume 6 - Retail Banking [xlsx]
These are the weighted data tables from the Retail Banking section of the Financial lives 2020 survey. The survey gives detailed information on UK adults, their product holding, attitudes and engagement with financial providers. -
Careers
Whether you're an experienced professional or just starting out, find out how to apply for a role and why it's great to work here. -
Financial Lives Survey 2020: Weighted data tables: Volume 3 - Product Ownership summaries [xlsx]
These are the weighted data tables from the Product Ownership summaries section of the Financial lives 2022 survey. The survey gives detailed information on UK adults, their product holding, attitudes and engagement with financial providers. -
Contact us
If you have a query, comment or complaint about the FCA you can contact us by web chat, email or phone. -
Coronavirus: Information for small businesses that are customers of financial services firms
Information on the Government support available during the coronavirus (Covid-19) pandemic and as businesses look to recover and grow. -
Financial Lives Survey 2017: Data Tables: Volume 15 - Access [xlsx]
This volume of tables contains questions on: access. The Financial Lives Survey 2017 is a tracking study designed to provide the FCA with insight on consumer behaviour and experience in the retail financial markets we regulate. -
Copyright notice and disclaimer
Information about using or copying material on our website (including the Handbook) and terms and conditions for reproducing accompanying materials. -
Financial Lives Survey 2022: Weighted data tables: Volume 15 - Cross-Sector short question sets [xlsx]
These are the weighted data tables from the Cross sector sections of the Financial lives 2022 survey. The survey gives detailed information on UK adults, their product holding, attitudes and engagement with financial providers.