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  1. Firm level complaints data 2015 H1 [xlsx]

    Data Published: 25/09/2015 Last modified: 22/02/2016
    Firm level complaints data 2015 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.

  2. Aggregate complaints data charts 2016 H1 [pdf]

    Data Published: 06/10/2016
    These charts look at total number of complaints opened and total number excluding Payment Protection Insurance (PPI), complaints broken down by product type and the top five most complained about products or services in 2016 H1, percentage of total

  3. PS15/8: Solvency II

    Policy statements Published: 27/03/2015 Last modified: 07/02/2022
    In this Policy Statement we report on the main issues arising from four FSA consultation papers.

  4. Information for firms on motor finance complaints 

    Consumer credit firms Published: 24/01/2024 Last modified: 12/04/2024
    Guidance for firms affected by the FCA's review into the historical use of discretionary commission arrangements (DCAs) in the motor finance industry.

  5. Accountability, from debate to reality

    Speeches Published: 14/07/2015 Last modified: 19/04/2016
    Speech by Martin Wheatley, CEO of the Financial Conduct Authority, delivered at the City & Financial conference, London. This is the text of the speech as drafted, which may differ from the delivered version.

  6. Firm level complaints data 2014 H2 [xlsx]

    Data Published: 26/03/2015 Last modified: 30/03/2015
    Firm level complaints data 2014 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.

  7. The future of LIBOR

    Speeches Published: 27/07/2017 Last modified: 27/07/2017
    Speech by Andrew Bailey, Chief Executive of the FCA, at Bloomberg London.

  8. The FCA's role under the Payment Services Regulations 2009 - Our approach [pdf]

    Archive Published: 20/06/2013 Last modified: 03/08/2016
    The Payment Services Approach Document is aimed at helping firms navigate through the Payment Services Regulations (PSRs) and our relevant rules and guidance, and to understand our general approach in this area.

  9. Consumer credit – Treating customers fairly

    Consumer credit firms Published: 23/04/2019 Last modified: 16/02/2023
    We set out why treating customers fairly should be at the heart of your business.

  10. Alternative Investment Managers Remuneration Code (SYSC 19B)

    Tasks for regulated firms Published: 08/05/2015 Last modified: 10/02/2023
    The FCA provide information on Alternative Investment Fund Managers Remuneration Code (SYSC 19B)
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