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Showing 121 to 130 of 16270 search results for our complaints data.

121. 2013 Disclosure Log

     Last modified: 22/11/2021
     The aim of the FCA's Disclosure Log is to keep information that it has released under the Freedom of Information Act and which it thinks is of wider public interest. Find the Disclosure Log for 2013. 

122. Retail Banking: Business Continuity Planning

     Multi-firm reviews Published: 11/07/2019 Last modified: 12/07/2019
     We have recently reviewed business continuity planning (BCP) amongst a number of small and medium-sized retail banks, payments institutions and electronic money institutions.

123. 2014 Disclosure Log

     Last modified: 30/01/2020
     The aim of the FCA's Disclosure Log is to keep information that it has released under the Freedom of Information Act and which it thinks is of wider public interest. Find the Disclosure Log for 2014. 

124. How to complain if you’re a small business

     Published: 24/03/2021 Last modified: 17/05/2022
     If you’re a small or medium-sized enterprise (SME) and you're unhappy with a product or service, follow these steps to make a complaint.

125. The Financial Conduct Authority to gather evidence on how the PPI complaints process is working

     Press Releases Published: 30/01/2015 Last modified: 03/11/2016
     The Financial Conduct Authority to gather evidence on how the PPI complaints process is working. ... While this work continues, the FCA expects firms to continue to deal with PPI complaints in accordance with our requirements.

126. The fairness challenge

     Speeches Published: 24/10/2013 Last modified: 25/10/2013
     Speech by Martin Wheatley, Chief Executive of the FCA, at Mansion House, London. This is the text of the speech as drafted, which may differ from the delivered version.

127. FCA proposes changes to complaint handling rules to help victims of authorised push payment fraud

     Press Releases Published: 26/06/2018 Last modified: 26/06/2018
     Authorised push payment (APP) fraud is where a fraudster tricks an individual consumer or micro business to instruct their payment services provider (PSP), such as their bank, to send money from their account to an account controlled by that

128. FERGOFX

     Warnings Published: 05/04/2022 Last modified: 06/04/2022
     FERGOFX is not authorised or registered by the FCA. Find out more about unauthorised firms and individuals.

129. Statement on the CMA’s response to the Citizens Advice super-complaint on excessive prices for disengaged consumers

     Statements Published: 19/12/2018 Last modified: 19/12/2018
     The Competition and Markets Authority (CMA) has published its response to the Citizens Advice super-complaint on excessive prices for disengaged consumers. The super-complaint covers several markets, including insurance, cash savings and mortgages.

130. Payment Protection Insurance (PPI) monthly payouts graph [pdf]

     Data Published: 15/10/2013 Last modified: 04/08/2016
     The graphs show a significant increase in redress paid by the firms following the High Court judgment, in April 2011, in favour of our PPI measures. Since the judgment, all firms should have been dealing with complaint backlogs built up during the