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Showing 171 to 180 of 16270 search results for our complaints data.

  1. Our use of cookies

    Last modified: 15/12/2023
    Find out about the individual cookies the FCA uses on fca.org.uk, and why it uses them.
  2. Personal data used when you contact us

    Last modified: 01/07/2024
    How and why the FCA uses personal data to help us respond when you contact the organisation.
  3. The regulatory challenge

    Speeches Published: 23/02/2015 Last modified: 24/02/2015
    What is our role in ensuring that trust can be rebuilt and that the problems of the past do not recur with such routine frequency? ... By making our expectations clear we enable those firms that wish to do so, to do the right thing.
  4. FCA fines Policy Administration Services Ltd £2.8 million for poor complaints handling of mobile phone insurance policies sold by Phones 4u Ltd

    Press Releases Published: 03/07/2013 Last modified: 17/09/2013
    The Financial Conduct Authority (FCA) has fined Policy Administration Services Limited (PAS) £2,834,700 for poor complaints handling between June 2009 and September 2011, including failing to identify the root causes of recurring issues and put
  5. Business Plan 2024/25

    Business plans Published: 19/03/2024 Last modified: 09/04/2024
    Our Business Plan details the work we'll do over the next 12 months to help deliver the commitments in our Strategy.
  6. Market Watch 72

    Newsletters Published: 11/01/2023 Last modified: 11/01/2023
    In this Market Watch, we outline our recent findings on the quality of service provided by Approved Publication Arrangements (APAs) and Approved Reporting Mechanisms (ARMs), collectively known as Data Reporting Services Providers (DRSPs), to clients
  7. Report a financial promotion

    Last modified: 20/03/2023
    Complete our form to report a financial promotion or advert that you think is misleading, unfair or unclear.
  8. Consumer credit reporting

    Tasks for regulated firms Published: 11/05/2015 Last modified: 09/02/2023
    Find out the reporting requirements for firms authorised to carry out regulated consumer credit activities.
  9. Advantages of mainstream investments

    InvestSmart Last modified: 17/05/2022
    There are many kinds of mainstream investments, appealing to a broad range of consumers and offering a convenient way to target attractive long-term returns.
  10. Personal data and enforcement

    Last modified: 22/02/2023
    How and why the FCA uses personal data to carry out its enforcement functions.