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Showing 221 to 230 of 16270 search results for our complaints data.

221. TR18/1: The fair treatment of existing interest-only mortgage customers

     Thematic reviews Published: 30/01/2018 Last modified: 30/01/2018
     This report shares the findings of our thematic review into the fair treatment of existing interest-only mortgage customers by lenders.

222. Electronic money institution applicants

     Firm authorisation Electronic money and payment institutions Published: 09/05/2015 Last modified: 19/06/2024
     Find out what conditions you must meet to become an e-money institution, and what to include in your application to be authorised by or registered with the FCA.

223. Good conduct and market integrity

     Speeches Published: 02/06/2014 Last modified: 11/06/2014
     Speech by Martin Wheatley, CEO, the FCA, at the General Insurance conference, London. This is the text of the speech as drafted, which may differ from the delivered version.

224. Information on furlough fraud - November 2022

     FOI Release Date of Release: 11/11/2022
     FCA provides information on furlough fraud.

225. 2017 Disclosure Log

     Last modified: 16/11/2023
     The aim of the FCA's Disclosure Log is to keep information that it has released under the Freedom of Information Act and which it thinks is of wider public interest. Find the Disclosure Log for 2017. 

226. Consumer Duty: Not once and done

     Speeches Published: 01/11/2023 Last modified: 01/11/2023
     Speech by Nisha Arora, delivered at Deloitte: Consumer Duty - Next Steps

227. Personal data and market oversight

     Last modified: 22/02/2023
     How and why the FCA uses personal data to carry out its market oversight functions.

228. Packaged bank accounts: TR16/8

     Thematic reviews Published: 20/10/2016 Last modified: 20/10/2016
     This report provides the findings from our thematic review into packaged bank accounts (PBAs). The review was performed to assess how firms implemented the PBA Insurance: Conduct of Business Sourcebook rules that were introduced in March 2013. We

229. Land banking investment scams

     Consumers Scams Published: 10/08/2017 Last modified: 20/03/2023
     Find out how land banking investments work, how to avoid scams and what to do if you’re scammed.

230. FCA publishes update on PPI work – firms have improved complaints handling and are reopening two and a half million old complaints to ensure fair redress is paid

     Press Releases Published: 29/08/2014 Last modified: 01/11/2016
     In around two and a half million complaints this was not necessarily the case so, at our request, firms will be looking at these complaints again. ... In 2012 and 2013 the proportion of complaints being upheld, known as the uphold rate, fell.