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Showing 72 to 81 of 782 search results for our complaints data section for information.
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Forms
List of all forms on fca.org.uk For Handbook forms, please use the Handbook forms page. -
The retail intermediary market 2018
This page provides the FCA's analysis of the intermediary sector in 2018 based on data drawn from the Retail Mediation Activities Return (RMAR). -
FCA finalise plans to place a deadline on PPI complaints
The Financial Conduct Authority has today confirmed that it will introduce a deadline for making new payment protection insurance (PPI) complaints. -
Aggregate complaints data: 2016 H1
The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time. -
Appointed representatives and networks
Principals often have networks of appointed representatives (ARs). Find out how to control your networks to reduce risks to your business. -
2018 Disclosure Log
The aim of the FCA's Disclosure Log is to keep information that it has released under the Freedom of Information Act and which it thinks is of wider public interest. Find the Disclosure Log for 2018. -
Annual Report 2013/14
Our Annual Report 2013/14 covers our first year in operation. It sets out how we delivered against our statutory objectives and highlights our key achievements as an organisation. -
PS15/19: Improving complaints handling, feedback on CP14/30 and final rules
In the Policy Statement the FCA report on the main issues arising from CP14/30 and publish the final rules. -
FCA operating service metrics 2021/22
The FCA provides information about the timeliness of its operating service metrics (formerly known as service standards) in a range of areas for 2021/22. -
Recruit, change or terminate an appointed representative
If you're a principal firm, find out how to recruit, change or terminate appointed representatives (AR) and complete related Approved Persons applications. -
FCA operating service metrics 2022/23
This report sets out how the FCA performed in 2022/23 against 54 operating service metrics, including how it dealt with regulatory applications, telephone enquiries and other correspondence.