Search results
Showing 752 to 761 of 782 search results for our complaints data section for information.
-
Forms
List of all forms on fca.org.uk For Handbook forms, please use the Handbook forms page. -
Draft information for consumers: dealing with financial difficulties during coronavirus
FCA proposes draft information for consumers on dealing with financial difficulties during coronavirus -
FCA review finds weaknesses in some ‘host’ Authorised Fund Management firms’ governance and operations
The Financial Conduct Authority (FCA) has called for so-called ‘host’ Authorised Fund Managers (AFMs) to improve their standards following a review of firms published today. -
FCA publishes update on PPI work – firms have improved complaints handling and are reopening two and a half million old complaints to ensure fair redress is paid
In around two and a half million complaints this was not necessarily the case so, at our request, firms will be looking at these complaints again. ... In 2012 and 2013 the proportion of complaints being upheld, known as the uphold rate, fell. -
Redress package agreed for consumers mis-sold CPP insurance products
The Financial Conduct Authority has reached an agreement with Card Protection Plan Limited (CPP) and 13 high street banks and credit card issuers that will pave the way for redress to be paid to customers who were mis-sold CPP’s Card Protection -
Update to information on investments made through Harlequin Management Services (South East) Limited (“Harlequin Property”)
The Financial Services Authority (FSA) issued an alert to financial advisers on 18 January 2013 regarding this subject. -
The importance of culture in driving behaviours of firms and how the FCA will assess this
Speech by Clive Adamson, Director of Supervision, the FCA, at the CFA Society - UK Professionalism Conference, London. This is the text of the speech as drafted, which may differ from the delivered version. -
Consumer Duty: Findings from our review of fair value frameworks
Read the findings of our review into firms’ approaches to fair value assessments under the Consumer Duty. -
Understanding approaches to D&I in financial services
The FCA observed how financial services firms are designing and embedding diversity and inclusion strategies. The observations give an overview of initiatives to improve diversity and inclusion, which industry leaders can consider in reviewing their -
FCA cancels payday lender’s interim permission, bans director and refuses application to conduct regulated business
The Financial Conduct Authority (FCA) has banned Andrew Barry Hart, the sole director, controller and ultimate owner of Wage Payment and Payday Loans Limited (WPPL), from performing any role in regulated financial services. The FCA has also -
Consumer redress scheme opens – card security product holders have until March 2016 to claim compensation
In line with our objective to provide an appropriate degree of protection for consumers, we have updated our website to explain what product holders should expect and what they need to ... Product holders should complete all relevant sections of the