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Showing 1 to 11 of 218 search results for our complaints data section for information about context.

1. Forms

   List of all forms on fca.org.uk  For Handbook forms, please use the Handbook forms page.

2. Firm specific complaints data

   Data Published: 19/10/2023 Last modified: 25/04/2024
   The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel.

3. Aggregate complaints data: 2023 H2

   Data Published: 25/04/2024 Last modified: 29/04/2024
   This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2023, between between 1 July to 31 December 2023. This includes the latest trends and analysis by product group.

4. Aggregate complaints data: 2023 H1

   Data Published: 19/10/2023 Last modified: 25/04/2024
   This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2023, between between 1 January to 30 June 2023. This includes the latest trends and analysis by product group.

5. Update on independent review of Royal Bank of Scotland’s treatment of business customers in financial difficulty

   Statements Published: 17/01/2014 Last modified: 08/11/2016
   Answer:. No. The information provided to Dr Tomlinson will be provided to the FCA’s independent reviewer ([email protected]) to provide context for the review. ... Whilst this information will be considered as context for the review, we cannot

6. The Financial Conduct Authority’s Statement on Payment Protection Insurance (PPI)

   Statements Published: 02/10/2015 Last modified: 18/08/2017
   We note that there has been widespread speculation about our intentions on PPI following our announcements of January and May 2015. ... The proposed rules and guidance on PPI complaints would not apply to complaints about any other financial products or

7. Complaints data items: FAQs

   Registers and systems Published: 10/05/2016 Last modified: 13/06/2022
   Complaints data items: FAQs

8. Personal data and enforcement

   Last modified: 22/02/2023
   How and why the FCA uses personal data to carry out its enforcement functions.

9. Aggregate complaints data: 2016 H1

   Data and research Published: 06/10/2016 Last modified: 23/05/2022
   The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time.

10. 2017 Disclosure Log

    Last modified: 16/11/2023
    The aim of the FCA's Disclosure Log is to keep information that it has released under the Freedom of Information Act and which it thinks is of wider public interest. Find the Disclosure Log for 2017. 

11. Cost of Living: good and poor practice in the general insurance market

    Good and poor practice Published: 03/07/2023 Last modified: 03/07/2023
    We have reviewed how home and motor insurers are supporting customers in financial difficulty and handling claims. We found examples of good practice, but also areas where firms need to improve.