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Showing 611 to 620 of 13308 search results for our consumer research.

  1. FG23/2: Guidance for firms supporting existing mortgage borrowers impacted by rising living costs

    Finalised guidance Published: 10/03/2023 Last modified: 10/04/2024
    We set out the ways mortgage lenders can help customers worried about, or already struggling with, their mortgage payments because of rising living-costs.

  2. FS15/4: Terms and definitions for services which are linked to payment accounts and subject to fees

    Feedback statements Published: 15/09/2015 Last modified: 29/08/2019
    Respondents were generally supportive of our proposals and of the consumer testing we commissioned. ... report by Optimisa Research on Payment Accounts Directive: services linked to payment accounts.

  3. Regulators warn public of pension scammer tactics as victims report losing an average of £91,000 in 2017

    Press Releases Published: 14/08/2018 Last modified: 14/08/2018
    A new campaign to tackle pension scams launches today as the latest figures reveal that victims of pension scammers lost an average of £91,000 each in 2017. 

  4. PS22/10: Strengthening our financial promotion rules for high-risk investments and firms approving financial promotions

    Policy statements Published: 01/08/2022 Last modified: 07/11/2023
    Our final policy and handbook rules for high-risk investments subject to our financial promotion rules and for firms communicating and approving financial promotions.

  5. General insurance product value and coronavirus (Covid-19) Guidance – update

    Studies and reviews Multi-firm reviews Published: 25/08/2021 Last modified: 25/08/2021
    We set out the findings from our multi-firm review assessing how firms have responded to our general insurance (GI) distribution chain Guidance (further to the product governance rules implemented by the IDD) and coronavirus (Covid-19) value Guidance

  6. Pension savers claim over £30 million lost to scams as regulators urge footie fans to show scammers the red card

    Press Releases Published: 25/08/2020 Last modified: 25/08/2020
    A total of £30,857,329 has been reportedly lost to pension scammers since 2017 according to complaints filed with Action Fraud, says the Financial Conduct Authority and The Pensions Regulator.

  7. Testing how Authorised Fund Managers are embedding the Guiding Principles in ESG and sustainable investment funds

    Multi-firm reviews Published: 16/11/2023 Last modified: 16/11/2023
    We set out findings from our supervisory work that looked at how authorised fund managers (AFMs) comply with existing regulatory requirements and expectations on the design, delivery and disclosure of Environmental, Social and Governance (ESG) and

  8. Consumer research on overdrafts [pdf]

    External research Published: 31/05/2018

  9. FSA - Motor legal expenses insurance: Consumer market research [pdf]

    Research Published: 07/06/2013 Last modified: 07/06/2013
    This report primarily focuses on results from qualitative consumer research carried out between July and September 2012.

  10. Experience of insurance claimants consumer research report [pdf]

    External research Published: 22/05/2014 Last modified: 12/09/2014
    Harris Interactive was commissioned to undertake a programme of consumer research to inform the Financial Conduct Authority’s (FCA) thematic review of insurers’ management of claims. This research aimed to understand the expectations of