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Showing 752 to 759 of 759 search results for our latest Financial Lives.

  1. Financial Lives survey

    Based on nearly 13,000 face-to-face and online interviews, Financial Lives is our largest tracking survey of adults and their finances. It reveals a wealth of information about different types of consumer and their experiences of financial products and services.

  2. What firms and customers can expect from the consumer duty and other regulatory reforms

    Speeches Published: 29/09/2022 Last modified: 29/09/2022
    Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at City and Financial Global.

  3. Gaming trading: how trading apps could be engaging consumers for the worse

    Research articles Published: 21/11/2022 Last modified: 01/02/2023
    You may be familiar with the jumping green owl celebrating your completion of a Duolingo language lesson. Or perhaps you compete against your friends on Strava to run the most miles in a month. These are all examples of gamification – the use of

  4. Overall complaints fell by 1.4%, driven by a reduction in complaints related to current accounts and savings accounts. PPI complaints rise

    Press Releases Published: 30/03/2016 Last modified: 07/02/2022
    Financial services firms received 2.11 million new complaints between July and December 2015, according to new complaints data published today by the Financial Conduct Authority.

  5. Review of TCFD-aligned disclosures by premium listed commercial companies

    Multi-firm reviews Published: 29/07/2022 Last modified: 05/08/2022
    Following the introduction of a climate-related disclosure rule as a first step to improving the quality and quantity of disclosures across the corporate sector, we outline our preliminary observations and reiterate our expectations.

  6. Firms must do more to ensure that they are always giving appropriate equity release advice, FCA review finds

    Press Releases Published: 17/06/2020 Last modified: 17/06/2020
    Firms must do more to ensure they are always giving appropriate advice to equity release consumers, an FCA review has found.

  7. Sanctions systems and controls: firms’ response to increased sanctions due to Russia’s invasion of Ukraine

    Good and poor practice Published: 06/09/2023 Last modified: 20/03/2024
    We set out key findings from our assessments of sanctions systems and controls in financial services firms. We include examples of good practice and areas for improvement, to help firms deliver even greater compliance with sanctions.

  8. FCA publishes update on PPI work – firms have improved complaints handling and are reopening two and a half million old complaints to ensure fair redress is paid

    Press Releases Published: 29/08/2014 Last modified: 01/11/2016
    In an update on its Payment Protection Insurance (PPI) redress work, the Financial Conduct Authority (FCA) has reported that firms have improved the way they handle complaints. ... In around two and a half million complaints this was not necessarily the

  9. RMA-J Data required for collection of fees: help text (for reporting period ending 1 April)

    Registers and systems Published: 28/03/2019 Last modified: 28/03/2019
    Read our help text for Gabriel submission RMAR section J (RMA-J) data required for collection of fees. Firms with a reporting period ending on or after 1 April 2019.
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