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Showing 1 to 11 of 815 search results for outcomes under the Consumer Duty.

1. FCA outcomes and metrics

   The FCA is committed to being clear about how it is accountable for its progress. The FCA sets out its outcomes and the metrics it will use to measure them.

2. Insurance multi-firm review of outcomes monitoring under the Consumer Duty

   Insurance Multi-firm reviews Published: 26/06/2024 Last modified: 26/06/2024
   Our review of insurance firm approaches to monitoring customer outcomes.

3. Expectations of firms offering fractional shares to retail investors

   Firms Published: 01/12/2023 Last modified: 01/12/2023
   FCA's expectations under the Consumer Duty for firms offering fractional shares.

4. Consumer Duty: Findings from our review of fair value frameworks

   Good and poor practice Published: 10/05/2023 Last modified: 17/11/2023
   Read the findings of our review into firms’ approaches to fair value assessments under the Consumer Duty.

5. Regulating for better outcomes - next steps in consumer credit

   Speeches Published: 08/10/2021 Last modified: 08/10/2021
   Speech by Nisha Arora, Director of Consumer and Retail Policy, given at Westminster Business Forum

6. A credit market that delivers for consumers

   Speeches Published: 27/04/2023 Last modified: 27/04/2023
   Speech by Roma Pearson, Director of Consumer Finance, delivered at Credit Summit 2023.

7. Consumer Duty implementation: good practice and areas for improvement

   Good and poor practice Published: 20/02/2024 Last modified: 22/02/2024
   What firms are doing well and what they could do better.

8. Supporting consumers with pension transfers

   Published: 30/08/2023 Last modified: 30/08/2023
   Read how firms should support consumers with characteristics of vulnerability when providing pension transfer advice.

9. Financial promotions quarterly data 2023 Q2

   Data Published: 04/08/2023 Last modified: 03/11/2023
   We publish data on the number of financial promotions that it has taken action on to mitigate non-compliance with the our rules. This data is for 1 April 2023 and 30 June 2023.

10. Financial promotions quarterly data 2023 Q1

    Data Published: 05/05/2023 Last modified: 04/08/2023
    We publish data on the number of financial promotions that it has taken action on to mitigate non-compliance with the our rules. This data is for 1 January 2023 to 31 March 2023 .

11. Consumer Duty – information for firms

    Tasks for firms Published: 02/10/2022 Last modified: 26/06/2024
    To help firms implement the Duty, we explain more on the areas of the Duty that we have been receiving firm queries on which are relevant for the wider market.